Senior Sales Supervisor - Fashion Retail

Apparel Group; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Apparel Group in Riyadh, Saudi Arabia is seeking a Senior Sales Supervisor - Fashion Retail to lead frontline staff, drive sales, and maintain brand standards on the shop floor. You will support the Store Manager, coach teams, and oversee daily store operations during peak periods or absences.

Ideal candidates have 3+ years in fashion retail, proven customer service excellence, strong product knowledge, and experience in visual merchandising and roster management.

Qualifications

• The role requires a retail professional with strong customer service, sales leadership, visual merchandising, team supervision and fashion product knowledge.
• Experience supervising employees in a retail store is essential.

Responsibilities

• Ensure retail employees consistently provide high standards of customer service.
• Coach team members on selling techniques, product knowledge, customer engagement and service expectations.
• Support the Store Manager in running the store efficiently and profitably in accordance with company procedures.
• Take full operational responsibility for the store when the Store Manager is absent.
• Maintain current knowledge of fashion trends, new collections, product features and brand developments.
• Promote loyalty programs and encourage customer participation to drive repeat purchases.

Skills

Customer service

Sales leadership

Visual merchandising

Team supervision

Fashion product knowledge

Store operations

Job description

Senior Sales Supervisor - Fashion Retail Job Snapshot Role: Senior Sales Supervisor - Fashion Retail Location: Riyadh, Saudi Arabia Industry: Retail Function: Store-Branch Management Experience: Minimum 3 years Job Type: Full-time Position Overview Senior Sales Supervisor - Fashion Retail in Riyadh, Saudi Arabia is a Retail opportunity for an experienced store operations professional with strong customer service, sales leadership, visual merchandising, team supervision, and fashion product knowledge. Apparel Group is hiring a retail supervisor to support the Store Manager, lead frontline staff, promote customer loyalty, maintain brand standards, and take full responsibility for store operations when the Store Manager is unavailable.

Job Details Country: Saudi Arabia City: Riyadh Industry: Retail Function: Store-Branch Management Salary: 6000-10000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Senior Sales Supervisor - Fashion Retail will help maintain a high-performing store environment where customer service, product presentation, staff capability, and sales execution work together to strengthen commercial performance. The role requires close involvement with daily store activities while supporting the Store Manager with operational control and team management. During the Store Manager 's absence, the supervisor will take end-to-end responsibility for the store, ensuring that employees follow company procedures, customers receive attentive service, visual merchandising remains consistent, and operational matters are handled without disruption.

Key Responsibilities

• Ensure retail employees consistently provide high standards of customer service.
• Coach team members on selling techniques, product knowledge, customer engagement, and service expectations.
• Support the Store Manager in running the store efficiently and profitably in accordance with company procedures.
• Take full operational responsibility for the store whenever the Store Manager is absent.
• Maintain current knowledge of fashion trends, new collections, product features, and brand developments.
• Use strong product knowledge to anticipate customer needs and support effective suggestive selling.
• Keep staff informed about new products, seasonal trends, and important brand information.
• Promote sales opportunities while maintaining an appropriate customer-focused approach.
• Support implementation of store operating procedures and ensure they are applied consistently.
• Monitor compliance with company and brand policies across the retail team.
• Conduct regular checks of store administration and resolve routine operational discrepancies.
• Manage daily staff rosters, leave arrangements, attendance requirements, and related workforce matters.
• Address staff grievances appropriately and elevate significant issues when necessary.
• Maintain visual merchandising according to established VM guidelines and brand presentation standards.
• Ensure product displays remain attractive, organized, commercially relevant, and properly replenished.
• Promote the Club Apparel Loyalty Program and encourage customers to participate where appropriate.
• Use loyalty initiatives to support repeat purchases and stronger customer relationships.
• Provide relevant feedback to the Store Manager and Area Manager regarding employee performance and product activity.
• Maintain continuous awareness of store security and ensure staff follow required loss prevention procedures.
• Monitor merchandise and operational areas carefully to reduce avoidable stock loss.
• Maintain personal grooming and presentation standards appropriate to a fashion retail environment.
• Stay informed about other brands within the group to support cross-brand awareness and customer recommendation.
• Ensure employees maintain professional appearance and behavior in line with brand expectations.
• Support smooth store opening, trading, and closing routines.
• Assist customers during busy trading periods and provide leadership on the sales floor.
• Perform physical retail duties including extended periods of standing and handling merchandise when required.

Ideal Profile

Candidates should have practical experience in fashion or lifestyle retail with proven ability to support store operations, guide sales staff, and deliver strong customer service. The role is particularly suitable for professionals who understand the commercial importance of product knowledge, visual presentation, loyalty programs, and frontline team performance. Strong candidates should demonstrate:

• Experience supervising employees in a retail store.
• Strong fashion awareness and personal presentation.
• Up-to-date product and trend knowledge.
• Ability to coach staff on sales and customer service.
• Experience supporting daily store administration.
• Knowledge of visual merchandising standards.
• Ability to prepare and manage staff rosters.
• Experience handling leave and routine employee concerns.
• Strong customer engagement and suggestive selling ability.
• Understanding of store security and stock loss prevention.
• Ability to assume full store responsibility when required.
• Good communication and practical problem‑solving skills.
• Physical ability to work on the sales floor for extended periods and handle merchandise when necessary.

Skills Set

• Fashion retail
• Store supervision
• Retail operations
• Customer service
• Sales leadership
• Product knowledge
• Fashion trends
• Suggestive selling
• Retail staff coaching
• Store administration
• Staff scheduling
• Roster management
• Leave management
• Employee grievances
• Visual merchandising
• VM standards
• Brand compliance
• Store security
• Loss prevention
• Stock awareness
• Customer loyalty
• Club Apparel Loyalty Program
• Repeat sales
• Customer engagement
• Team leadership
• Sales floor management
• Product presentation
• Retail procedures
• Staff performance feedback
• Store management support

Why Join Us

This opportunity allows experienced fashion retail professionals to strengthen their leadership capability while remaining closely involved with customers, products, merchandising, and frontline sales performance. The position offers responsibility beyond a conventional sales role, including staff supervision, operational decision‑making, store administration, and acting store leadership. Riyadh 's growing fashion and lifestyle retail market continues to create opportunities for professionals who understand customer expectations and can translate product knowledge into stronger sales performance. The role provides a practical pathway toward broader store management responsibilities within a large regional retail organization.

About the Company

Apparel Group operates a broad portfolio of international fashion, footwear, lifestyle, and consumer brands across Saudi Arabia and other major markets. The organization manages extensive retail operations focused on customer experience, brand presentation, store performance, and continued regional growth.