Assistant In Room Dining Manager

InterContinental Hotels Group; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global hotel chain in Riyadh is looking for an Assistant In-Room Dining Manager to manage and elevate In-Room Dining operations. Responsibilities include overseeing daily operations, training the service team, and maintaining operational standards. Ideal candidates will have at least 2 years of experience in a supervisory role within a 4- or 5-star hotel. This role offers competitive salary, hotel discounts, and opportunities for career development.

Benefits

Hotel discounts worldwide

Duty meals

Laundry

Career development opportunities

Qualifications

• At least 2 years’ experience in a supervisory or assistant manager role in In‑Room Dining or F&B within a 4‑ or 5‑star hotel.
• Passion for hospitality and delivering outstanding guest service.
• Flexibility to work a variety of shifts including weekends and holidays.

Responsibilities

• Oversee daily operations of In‑Room Dining, ensuring accurate and prompt service.
• Train and support a team of servers and attendants to uphold brand standards.
• Maintain hygiene, safety, and guest service expectations.

Skills

Strong leadership

Communication skills

Knowledge of food safety

Flexibility

Tools

POS systems

Microsoft Office

Job description

Assistant In-Room Dining Manager

At IHG, we believe delivering exceptional experiences starts with passionate people. As the Assistant In-Room Dining Manager, you'll play a key role in managing and elevating our In-Room Dining operations—ensuring personalized service, premium standards, and seamless guest experiences day and night.

You’ll work closely with the In‑Room Dining Manager and the wider F&B team to drive service excellence, optimize operations, and uphold the standards that define our IHG brand.

Key Responsibilities

Oversee daily operations of In‑Room Dining, ensuring all guest orders are delivered accurately, promptly, and with exceptional presentation.

Lead, train, and support a team of in‑room dining servers, order‑takers, and attendants—ensuring consistency in service and adherence to brand standards.

Maintain operational standards in line with IHG guidelines including hygiene, food safety, grooming, and guest service expectations.

Coordinate with culinary and stewarding teams to ensure timely preparation and delivery of orders.

Handle guest requests and complaints professionally, efficiently resolving any service issues with empathy and urgency.

Monitor and manage stock levels, equipment, and supplies to ensure operational readiness at all times.

Assist in scheduling, labor management, and cost control to support budget targets.

Support the In‑Room Dining Manager in menu planning, promotions, and service innovations that enhance guest satisfaction and revenue.

Foster a culture of continuous improvement, team collaboration, and guest‑focused service.

What we need from you

At least 2 years’ experience in a supervisory or assistant manager role in In‑Room Dining or F&B within a 4‑ or 5‑star hotel.

Strong leadership and communication skills.

Passion for hospitality and delivering outstanding guest service.

Knowledge of food safety and HACCP standards.

Flexibility to work a variety of shifts including weekends and holidays.

Experience with POS systems and basic Microsoft Office applications.

What we offer

We’ll reward all your hard work with a competitive salary and benefits – including hotel discounts worldwide, duty meals, laundry, and career development opportunities within the IHG family. Join us and you’ll become part of the global IHG team – and like all teams, we’re only as strong as the people in it. So, join us and make a difference.

Don’t just work – belong.

At IHG, we celebrate individuality and embrace diversity. Join us and let your passion shine.