Application Engineer - ARABIC SPEAKING ONLY

Netcracker; Riyadh; On-site; SAR 149,000 - 225,000; Full time

Job summary

A global telecom software leader is seeking an Application Engineer in Riyadh to oversee installation and maintenance of software applications. The role involves providing technical support, troubleshooting issues, and ensuring software performance. Candidates should have at least 2 years of experience and a Bachelor's degree in a related field. This position offers the chance to work in a collaborative and innovative environment, contributing to large-scale digital transformations.

Benefits

Competitive salary

Collaborative work environment

Growth opportunities

Qualifications

• 2+ years of experience in technical support of software applications or products.
• Experience with Application and DB environments.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Oversee the installation and maintenance of software applications.
• Provide timely technical support for applications in commercial use.
• Work as part of telecom service providers’ transformation program.

Skills

Technical support

Troubleshooting

SQL

Communication skills

Interpersonal skills

Education

Bachelor’s degree in related field

Tools

WebLogic server

Oracle server

Job description

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting‑edge cloud‑native and AI‑powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation and create meaningful digital experiences for millions of people around the world.

With more than 30 years of experience, serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us, and be part of a team that is not just keeping up with the digital future but is leading the way.

If digital transformation, next‑generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

What’s in it for you?

At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

Position Summary

As an Application Engineer, you are primarily responsible for overseeing the installation and maintenance of software applications in order to streamline business operations. Your duties will include optimizing software application performance, installing updates, and performing debugging procedures.

What is the scope of this role?

• Provide timely and effective technical support for Netcracker's applications and/or products that are in commercial use by the customer – which may include the following activities:
• Identify, analyze and troubleshoot technical issues;
• Restore service and eliminate business impact, either by built‑in system means or by providing workarounds using technical toolset (e.g. PL/SQL, code development, etc.);
• Provide cost‑effective solutions for issues within Netcracker software, ensuring SLA compliance;
• Develop data fixes and simple hotfixes;
• Work with client’s and/or Netcracker’s ticket tracking portal;
• Interact with all teams involved into support of complex multi‑application systems (CRM, Provisioning, Integrations, Billing, etc.);
• Follow incident and problem management processes (ITIL);
• Work as part of the telecom service providers’ transformation program, providing wide range of services, such as Application Delivery (UAT participation), Application Support, Hosted or Remote Managed Services;
• Work on‑site at telecom operator premises as required to provide services for Production systems for varying periods of time;
• Participate in customer meetings to ensure issue resolution;
• Organize knowledge transfer between project and support teams;
• Mentor and train new team members;

Experience and Requirements

• Higher technical education;
• 2+ years of experience in technical support of software applications or products;
• At least 2 year of work experience with Application and DB environments (e.g. WebLogic server and Oracle server);
• Consistently sound level of judgment and professional conduct;
• Responsibility and focusing on results; meet challenging deadlines;
• Good communication and interpersonal skills;
• Knowledge of SQL for querying Oracle DB;
• Strong troubleshooting and problem‑solving skills; quick learner;
• Willingness to work in shifts to support 24/7 operations support coverage.

Education

• Bachelor’s degree in related field

Who is Netcracker Technology?

We are a forward‑looking software company, offering mission‑critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large‑scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Connect with us on LinkedIn and stay up to date on our company news.

Netcracker Technology – Candidate Privacy Notice

Netcracker Technology (“Netcracker” or “we” or “us”) is responsible for deciding how the personal information that you provide as part of your application for a job with Netcracker, is used. We are made up of various group companies. This notice provides you with key information about how the Netcracker company you are applying to will use your Data.

Definitions to help you understand this Privacy Notice

Defined Term

Meaning

Data

Any Personal Data, and where relevant, any Special Categories of Personal Data.

Personal Data

Any information about Employees, who can either be directly identified from the data or indirectly identified if that information was connected with other information.

Processing

Any handling of an Employee’s Personal Data including (but not limited to) the collection, storage, organising, use and destruction of that data.

Special Categories of Personal Data

Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade‑union membership; genetic data or biometric data; and data concerning health or sex life and sexual orientation.

The kind of information we hold about you

In connection with your application, we will collect and store Data that is contained in;

• your CV;
• your covering letter;
• your on‑line application through Greenhouse; and
• any information you provide to us during an interview.

We may also collect, store and use the following Special Categories of Data, including

• information about your race, ethnicity, religious beliefs, sexual orientation or political opinions; and
• information about your health, including any medical condition, health and sickness records.

How is your Data collected?

We may collect Data directly from you but also from any appointed background check provider or credit reference agency, your named referees and certain publically accessible Data sources (for example from LinkedIn).

We will use the Data we collect about you to:

• assess your skills, qualifications, and suitability for the applicable role;
• carry out background and reference checks, where applicable;
• communicate with you about the recruitment process;
• keep records related to our hiring processes.

We have a legitimate interest in Processing your Data to make sound, fair and justifiable recruitment decisions, to benefit the Netcracker business.

How do we use Special Categories of Personal Data?

We will use your Special Categories of Personal Data in the following ways:

• We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process; and
• We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.

The above Processing is being conducted for the purposes of carrying out obligations and exercising rights in the field of employment law.

What happens if you don’t provide any relevant Data?

If you fail to provide any Data when requested (following the initial Data you are submitting on this site), we will not be able to evaluate your application and therefore process your application further.

Automated decision-making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision‑making.

Why might we share your Data?

Your Data may be shared with the following third parties for the purposes of processing your application:

• Other companies within the Netcracker group of companies, which are based in the United States. If you are applying to us from the EU, the internal transfer of Data to the United States of America will be subject to appropriate additional safeguards, such as the privacy shield, or the EU Standard Contractual Clauses.
• Greenhouse Software, Inc, a cloud based services provider located in the United States of America and engaged to help Netcracker manage the recruitment and hiring process. The transfer will be subject to appropriate additional safeguards under the privacy shield.
• Certain third‑party organisations that Netcracker will engage to help evaluate your application, who are located both inside and outside of the EEA.

For how long will we use your Data?

If your application is unsuccessful, unless we have a legitimate reason for retaining the Data for longer, we will retain only limited aspects of your Data for a period of two years after we have communicated our decision to you. We may also retain your application so we can consider you for future roles, if this is acceptable to you. After these periods, we will securely destroy your Data.

If your application is successful, we may retain any relevant Data that you have provided as part of the application process in the Greenhouse applicant tracking system and/or your personnel file. The remaining information shall be securely destroyed.

What rights do you have in connection with your Data?

Under certain circumstances, by law you have the right to:

• Request access to your Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Data we hold about you and to check that we are lawfully Processing it.
• Request correction of the Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your Data. This enables you to ask us to delete or remove Data where there is no good reason for us continuing to Process it. You also have the right to ask us to delete or remove your Data where you have exercised your right to object to processing (see below).
• Object to Processing of your Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your Data for direct marketing purposes.
• Request the restriction of Processing of your Data. This enables you to ask us to suspend the processing of Data about you, for example if you want us to establish its accuracy or the reason for processing.
• Request the transfer of your Data to another party.

If you have any questions about this privacy notice, please contact [e-mail] . You have the right to make a complaint in relation to how your data is used at any time to the supervisory authority in the country you are resident in, where you work, or where the alleged infringement of your data rights took place.