Airlines GSA Reservation & Ticketing Specialist

Almosafer; Jeddah; On-site; SAR 90,000 - 150,000; Full time

Job summary

Almosafer is seeking a Reservation & Ticketing Staff member for Airlines GSA to deliver efficient reservation and ticketing services to travel agents, corporate customers, and passengers. You will ensure transactions are processed accurately and in line with airline policies while maintaining high service levels.

The ideal candidate holds a Diploma or Bachelor in Travel & Tourism or related field with 3–5 years of airline GSA experience and proficiency in Amadeus GDS.

Qualifications

• Diploma or Bachelor Degree in Travel & Tourism, Aviation, Business Administration, or a related discipline.
• Minimum 3–5 years of experience in airline or GSA reservation and ticketing.
• Proficiency in Amadeus GDS (knowledge of Galileo or Sabre is an advantage).
• Strong knowledge of airline fares, procedures, and reservation systems.
• Excellent communication and customer service skills.
• Strong attention to detail with the ability to work accurately under pressure.
• Fluency in English; Arabic language skills are an added advantage.

Responsibilities

• Handle flight reservations, ticket issuance, reissuance, exchanges, refunds, and cancellations in accordance with Airlines policies.
• Process reservations and ticketing transactions using Airline Reservation Systems.
• Provide accurate fare quotations, itinerary planning, and information on fare rules,baggage policies, and travel requirements.
• Assist travel agents, corporate clients, and passengers with reservation and ticketing enquiries.
• Manage booking queues and ensure timely follow-up on pending reservations and ticketing requests.
• Handle schedule changes, flight disruptions, involuntary rerouting, and passenger re-accommodation.
• Ensure compliance with airline procedures, and internal operating standards.
• Coordinate with Sales, Airport Operations, Customer Service, and the Airlines Regional Office to ensure seamless service delivery.
• Maintain accurate reservation and ticketing records and prepare operational reports as required.
• Support promotional campaigns, special fares, group bookings, and corporate travel requirements.
• Resolve ticketing-related issues professionally while maintaining high customersatisfaction.
• Keep updated on airline schedules, fare products, travel regulations, and service enhancements.
• Proper reporting of ticket sales into Almosafer Auditing and reporting System
• To work under the directives of the GSA department of Almosafer and further to the Principal Airlines assigned.

Skills

Reservation & ticketing

Airline fares knowledge

Customer service

English fluency

Education

Diploma/Bachelor in Travel & Tourism

Tools

Amadeus GDS

Job description

Almosafer is seeking a Reservation & Ticketing Staff member for Airlines GSA to deliver efficient reservation and ticketing services to travel agents, corporate customers, and passengers. You will ensure transactions are processed accurately and in line with airline policies while maintaining high service levels.

The ideal candidate holds a Diploma or Bachelor in Travel & Tourism or related field with 3–5 years of airline GSA experience and proficiency in Amadeus GDS.