Travel Agent - IATA Certified (Amadeus GDS)

Webook; Riyadh; On-site; SAR 100,000 - 167,000; Full time

Job summary

Webook in Riyadh is seeking an experienced Travel Agent with deep Amadeus expertise to manage end-to-end bookings for corporate and leisure clients.

You’ll construct and price fares, issue tickets, and handle reissues or refunds while ensuring compliance and top-notch service. English proficiency is required; Arabic is a plus. This on-site role supports challenging itineraries and fast-paced operations.

Qualifications

• IATA/UFTAA certification mandatory.
• Bachelor's degree and 2–5 years of experience in an IATA-accredited agency or TMC.
• Advanced Amadeus proficiency: cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC).
• Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling.
• Familiarity with BSP processes, ADM prevention, and ticketing compliance.
• Strong English communication; Arabic is a plus.

Responsibilities

• Managing PNRs across flights hotels cars and ancillaries in Amadeus
• Constructing and pricing fares published private and corporate and issuing tickets
• Processing reissues revalidations voids refunds and EMDs in line with fare rules
• Handling schedule changes IROPs and cancellations proactively
• Advising clients on itineraries fare options visa entry requirements and more
• Managing daily queues within SLA and maintaining BSP reporting accuracy
• Coordinating with airlines consolidators and suppliers on waivers and group requests
• Delivering high-quality service across phone email and chat including escalations

Skills

IATA/UFTAA certification

Amadeus

English communication

Geography knowledge

Education

Bachelor's degree

Tools

Amadeus

Job description

Do you want to love what you do at work Do you want to make a difference an impact transform peoples lives Do you want to work with a team that believes in disrupting the normal boring and average If yes then this is the job you re looking for webook com is Saudi s 1 event ticketing and experience booking platforms in terms of technology features agility revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales

Role overview

We re looking for an experienced detail-driven Travel Agent to join the webook com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish This is a hands‑on role You ll be managing end-to-end reservations for corporate and leisure clients handling everything from fare construction and ticketing to reissues refunds and irregular operations all while delivering a seamless client experience

Key Responsibilities

• Managing PNRs across flights hotels cars and ancillaries in Amadeus
• Constructing and pricing fares published private and corporate and issuing tickets
• Processing reissues revalidations voids refunds and EMDs in line with fare rules
• Handling schedule changes IROPs and cancellations proactively
• Advising clients on itineraries fare options visa entry requirements and more
• Managing daily queues within SLA and maintaining BSP reporting accuracy
• Coordinating with airlines consolidators and suppliers on waivers and group requests
• Delivering high-quality service across phone email and chat including escalations

• IATA/UFTAA certification (Foundation or Consultant level) mandatory
• Bachelor degree2 5 years of experience in an IATA-accredited agency or TMC
• Advanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)
• Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling
• Familiarity with BSP processes, ADM prevention, and ticketing compliance
• Strong geography and airline network knowledge
• Excellent communication in English , Arabic is a plus
• High attention to detail and able to multitask across systems under pressure