Airlines GSA Reservations & Ticketing Specialist

Almosafer; Riyadh; On-site; SAR 134,000 - 201,000; Full time

Job summary

Almosafer is seeking a Reservation & Ticketing Staff member for Airlines GSA to deliver efficient reservation and ticketing services for travel agents, corporate clients, and passengers in Saudi Arabia. You'll ensure transactions comply with airline and company policies while maintaining exceptional customer service.

The role requires 3–5 years in airline reservation and Amadeus GDS proficiency, with strong attention to detail and English fluency. Arabic is an added advantage.

Qualifications

• Diploma or Bachelor Degree in Travel & Tourism, Aviation, Business Administration, or related discipline.
• Minimum 3–5 years of experience in airline or GSA reservation and ticketing.
• Proficiency in Amadeus GDS; knowledge of Galileo or Sabre is an advantage.
• Excellent communication and customer service skills.
• Fluency in English; Arabic language skills are an added advantage.

Responsibilities

• Handle flight reservations, ticket issuance, reissuance, exchanges, refunds, and cancellations in accordance with Airlines policies.
• Process reservations and ticketing transactions using Airline Reservation Systems.
• Provide accurate fare quotations, itinerary planning, and information on fare rules, baggage policies, and travel requirements.
• Assist travel agents, corporate clients, and passengers with reservation and ticketing inquiries.
• Manage booking queues and ensure timely follow-up on pending reservations and ticketing requests.
• Handle schedule changes, flight disruptions, involuntary rerouting, and passenger re-accommodation.
• Ensure compliance with airline procedures, and internal operating standards.
• Coordinate with Sales, Airport Operations, Customer Service, and the Airlines Regional Office to ensure seamless service delivery.
• Maintain accurate reservation and ticketing records and prepare operational reports as required.
• Support promotional campaigns, special fares, group bookings, and corporate travel requirements.
• Resolve ticketing-related issues professionally while maintaining high customers satisfaction.
• Keep updated on airline schedules, fare products, travel regulations, and service enhancements.
• To work under the directives of the GSA department of Almosafer and further to the Principal Airlines assigned.

Skills

Excellent communication

Customer service skills

Attention to detail

English fluency

Education

Diploma or Bachelor Degree in Travel & Tourism or related

Tools

Amadeus GDS

Galileo

Sabre

Job description

Almosafer is seeking a Reservation & Ticketing Staff member for Airlines GSA to deliver efficient reservation and ticketing services for travel agents, corporate clients, and passengers in Saudi Arabia. You'll ensure transactions comply with airline and company policies while maintaining exceptional customer service.

The role requires 3–5 years in airline reservation and Amadeus GDS proficiency, with strong attention to detail and English fluency. Arabic is an added advantage.