Travel Agent - IATA Certified (Amadeus GDS) at WEbook.com

WEbook.com; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

WEbook.com in الرياض is seeking an experienced Travel Agent with IATA certification to join our on-site team. You will own the full booking lifecycle for corporate and leisure clients using Amadeus, from fare construction and ticketing to reissues and refunds.

Responsibilities include handling schedule changes, advis­ing on itineraries, ensuring BSP reporting accuracy, and coordinating with airlines and suppliers to deliver a seamless client experience.

Qualifications

• IATA/UFTAA certification mandatory.
• Bachelor degree.
• 2–5 years of experience in an IATA-accredited agency or TMC.
• Advanced Amadeus proficiency: cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC).
• Familiarity with BSP processes, ADM prevention, and ticketing compliance.
• Strong geography and airline network knowledge.
• Excellent communication in English; Arabic a plus.
• High attention to detail and ability to multitask under pressure.

Responsibilities

• Managing end-to-end reservations for corporate and leisure clients.
• Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus.
• Constructing and pricing fares (published, private, and corporate) and issuing tickets.
• Processing reissues, revalidations, voids, refunds, and EMDs.
• Handling schedule changes, IROPs, and cancellations proactively.
• Advising clients on itineraries, fare options, and visa/entry requirements.
• Maintaining BSP reporting accuracy and SLAs.
• Coordinating with airlines, consolidators, and suppliers on waivers and group requests.
• Delivering high-quality service across phone, email, and chat, including escalations.

Skills

IATA/UFTAA certification

Fare construction

Ticketing & reissues

Amadeus proficiency

PNR servicing

English communication

Geography knowledge

Attention to detail

Education

Bachelor's degree

Tools

Amadeus

Job description

Apply for Travel Agent - IATA Certified (Amadeus GDS) at WEbook.com in الرياض, S01, SA. This Full time on site position offers great opportunities for career growth. Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Role overview

We're looking for an experienced, detail-driven Travel Agent to join the webook.com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish. This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.

Key Responsibilities

• Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus
• Constructing and pricing fares (published, private, and corporate) and issuing tickets
• Processing reissues, revalidations, voids, refunds, and EMDs in line with fare rules
• Handling schedule changes, IROPs, and cancellations proactively
• Advising clients on itineraries, fare options, visa/entry requirements, and more
• Managing daily queues within SLA and maintaining BSP reporting accuracy
• Coordinating with airlines, consolidators, and suppliers on waivers and group requests
• Delivering high-quality service across phone, email, and chat including escalations

Requirements

IATA/UFTAA certification (Foundation or Consultant level) mandatory Bachelor degree 2–5 years of experience in an IATA-accredited agency or TMC Advanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC) Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling Familiarity with BSP processes, ADM prevention, and ticketing compliance Strong geography and airline network knowledge Excellent communication in English , Arabic is a plus High attention to detail and able to multitask across systems under pressure