Amadeus Travel Specialist | IATA-Certified Booking Expert

webook.com

14 days+

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webook.com in Riyadh seeks an experienced Travel Agent who lives Amadeus, to own end-to-end bookings for corporate and leisure clients.

You will construct fares, issue tickets, handle reissues/refunds, and manage BSP reporting with accuracy while providing excellent client service.

The ideal candidate has IATA/UFTAA cert, 2–5 years in an IATA-accredited agency, strong airline knowledge, and fluent English; Arabic a plus.

IATA/UFTAA Foundation or Consultant level certification is mandatory.
2–5 years of experience in an IATA-accredited agency or TMC.
Advanced Amadeus proficiency including cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC).
Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling.
Familiarity with BSP processes, ADM prevention, and ticketing compliance.
Strong geography and airline network knowledge.
Excellent communication in English; Arabic is a plus.

Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus.
Constructing and pricing fares (published, private, and corporate) and issuing tickets.
Processing reissues, revalidations, voids, refunds, and EMDs per fare rules.
Handling schedule changes, IROPs, and cancellations proactively.
Advising clients on itineraries, fare options, visa/entry requirements, and more.
Managing daily queues within SLA and BSP reporting accuracy.
Coordinating with airlines, consolidators, and suppliers on waivers and group requests.
Delivering high-quality service across phone, email, and chat including escalations.