Officer - Reservation & Ticketing

Almosafer; Riyadh; On-site; SAR 134,000 - 201,000; Full time

Job summary

Almosafer is seeking a Reservation & Ticketing Staff member for Airlines GSA to deliver efficient reservation and ticketing services for travel agents, corporate clients, and passengers in Saudi Arabia. You'll ensure transactions comply with airline and company policies while maintaining exceptional customer service.

The role requires 3–5 years in airline reservation and Amadeus GDS proficiency, with strong attention to detail and English fluency. Arabic is an added advantage.

Qualifications

• Diploma or Bachelor Degree in Travel & Tourism, Aviation, Business Administration, or related discipline.
• Minimum 3–5 years of experience in airline or GSA reservation and ticketing.
• Proficiency in Amadeus GDS; knowledge of Galileo or Sabre is an advantage.
• Excellent communication and customer service skills.
• Fluency in English; Arabic language skills are an added advantage.

Responsibilities

• Handle flight reservations, ticket issuance, reissuance, exchanges, refunds, and cancellations in accordance with Airlines policies.
• Process reservations and ticketing transactions using Airline Reservation Systems.
• Provide accurate fare quotations, itinerary planning, and information on fare rules, baggage policies, and travel requirements.
• Assist travel agents, corporate clients, and passengers with reservation and ticketing inquiries.
• Manage booking queues and ensure timely follow-up on pending reservations and ticketing requests.
• Handle schedule changes, flight disruptions, involuntary rerouting, and passenger re-accommodation.
• Ensure compliance with airline procedures, and internal operating standards.
• Coordinate with Sales, Airport Operations, Customer Service, and the Airlines Regional Office to ensure seamless service delivery.
• Maintain accurate reservation and ticketing records and prepare operational reports as required.
• Support promotional campaigns, special fares, group bookings, and corporate travel requirements.
• Resolve ticketing-related issues professionally while maintaining high customers satisfaction.
• Keep updated on airline schedules, fare products, travel regulations, and service enhancements.
• To work under the directives of the GSA department of Almosafer and further to the Principal Airlines assigned.

Skills

Excellent communication

Customer service skills

Attention to detail

English fluency

Education

Diploma or Bachelor Degree in Travel & Tourism or related

Tools

Amadeus GDS

Galileo

Sabre

Job description

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At Almosafer Travel & Tourism Co, we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the Role:

As a Reservation & Ticketing Staff member for Airlines GSA, you will be responsible forproviding efficient reservation and ticketing services to travel agents, corporate customers,and passengers. You will ensure all reservations and ticketing transactions are processedaccurately and in compliance with respective Airlines and company policies while deliveringexceptional customer service.

Responsibilities:

• Handle flight reservations, ticket issuance, reissuance, exchanges, refunds, andcancellations in accordance with Airlines policies.
• Process reservations and ticketing transactions using Airline Reservation Systems.
• Provide accurate fare quotations, itinerary planning, and information on fare rules,baggage policies, and travel requirements.
• Assist travel agents, corporate clients, and passengers with reservation and ticketingenquiries.
• Manage booking queues and ensure timely follow-up on pending reservations andticketing requests.
• Handle schedule changes, flight disruptions, involuntary rerouting, and passenger re-accommodation.
• Ensure compliance with airline procedures, and internal operating standards.
• Coordinate with Sales, Airport Operations, Customer Service, and the AirlinesRegional Office to ensure seamless service delivery.
• Maintain accurate reservation and ticketing records and prepare operational reports asrequired.
• Support promotional campaigns, special fares, group bookings, and corporate travelrequirements.
• Resolve ticketing-related issues professionally while maintaining high customersatisfaction.
• Keep updated on airline schedules, fare products, travel regulations, and serviceenhancements.
• Proper reporting of ticket sales into Almosafer Auditing and reporting System
• To work under the directives of the GSA department of Almosafer and further to thePrincipal Airlines assigned.

Profile Requirements:

• Diploma or Bachelor Degree in Travel &Tourism, Aviation, Business Administration, or a related discipline.
• Minimum 3–5 years of experience in airline or GSA reservation and ticketing.
• Proficiency in Amadeus GDS (knowledge of Galileo or Sabre is an advantage).
• Strong knowledge of airline fares, procedures, and reservation systems.
• Excellent communication and customer service skills.
• Strong attention to detail with the ability to work accurately under pressure.
• Fluency in English; Arabic language skills are an added advantage.

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger.

Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.