Aftersales Business Development Supervisor

Alesayi Motors; Saudi Arabia; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading automotive company in Saudi Arabia is seeking a Supervisor for service operations. This position requires proficiency in both Arabic and English and a Bachelor's degree in a relevant field. Candidates should have 4–5 years of experience in automotive service operations or quality assurance. Strong analytical skills and knowledge of dealership systems are essential. The role involves driving operational improvements and ensuring compliance with brand standards.

Qualifications

• Requires knowledge of automotive service processes.
• Requires supervisory skills to manage customer experience programs.
• Experience with Japanese brands or commercial vehicles is a plus.

Responsibilities

• Drive continuous improvement in service operations.
• Analyze business performance and implement quality standards.
• Ensure service processes align with brand standards.

Skills

Strong analytical and problem-solving skills

Proficiency in MS Excel

Proficiency in Power BI

Knowledge of automotive quality frameworks

Excellent communication skills

Fluency in Arabic

Fluency in English

Education

Bachelor’s degree in Automotive Engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Quality Management

Tools

DMS

CRM

Job description

Job Role

To drive continuous improvement in service operations by analyzing business performance, implementing quality standards, and supporting strategic initiatives. This role ensures that service processes align with brand standards, customer expectations, and operational efficiency goals.

Knowledge

Requires knowledge of automotive service processes, customer service principles, and dealership systems (e.g., DMS, CRM). Also demands supervisory skills to manage customer experience programs and basic reporting.

Education

Bachelor’s degree in Automotive Engineering, Business Administration, or Quality Management.

Requirements

1. Saudi national is preferred
2. Joining within 1 month is preferred
3. Bilingual language Arabic and English are essential
4. Open to relocate
5. Minimum 4–5 years as Supervisor in automotive service operations, quality assurance, or business development.
6. Experience with Japanese brands or commercial vehicles (Mitsubishi, FUSO) is a plus.

Job Related Skills

• Strong analytical and problem-solving skills.
• Proficiency in MS Excel, Power BI, and DMS/CRM systems.
• Knowledge of automotive quality frameworks.
• Excellent communication and presentation skills.
• Fluency in Arabicand English