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Senior Contact Center & BPO Operations Lead
Descripción de la vacante
A leading consulting firm located in Pampanga is seeking a Contact Center Manager to oversee customer service operations and improve processes. The ideal candidate will possess strong leadership skills with 7-10 years of experience in operations management and a focus on BPO environments. Responsibilities include managing teams, developing strategies for efficiency, and ensuring high service quality. This role requires a proactive leader with excellent problem-solving abilities.
Servicios
Formación
- 7-10 years of experience in operations management, with 3 years in a leadership role.
- Proven experience managing outsourced operations and customer service teams.
- Advanced skills in data analysis and reporting.
Responsabilidades
- Lead and manage teams in BPO and Contact Center.
- Develop operational strategies for service quality and cost optimisation.
- Monitor performance metrics and ensure service delivery meets standards.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.