Service Engineer

J. L. Ventures Corporation; Las Piñas; On-site; PHP 600,000 - 800,000; Full time

Job summary

A growing engineering firm is looking for a detail-oriented service engineer in Las Piñas. The role involves repairing faults, servicing equipment, and employing strategies for effective customer solutions. Candidates should possess strong active listening skills and a willingness to learn. A degree in engineering is preferred. The position requires a valid driver's license and a professional demeanor under pressure.

Qualifications

• Knowledgeable about machines and willing to accept constructive criticism.
• Superb work ethic and a growth mindset.
• The ability to remain professional under pressure.

Responsibilities

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Writing reports and presenting findings to Managers and Supervisors.

Skills

Active listening

Troubleshooting

Customer service

Education

Associate's degree in engineering

Bachelor's degree in engineering

Job description

We are searching for a detail-orientated, deadline-driven service engineer to join our growing company. The service engineer's responsibilities include repairing faults, servicing equipment, creating preventative maintenance strategies and familiarity with SOPs, safety standards and preventive maintenance procedures. You should provide friendly, efficient service at all times.

To be successful as a service engineer, you should be knowledgeable about machines and willing to accept constructive criticism. Ultimately, an outstanding service engineer will exhibit resourcefulness as well as superb active listening and troubleshooting skills.

Service Engineer Responsibilities

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Providing recommendations about new features and product improvements.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Service Engineer Requirements

• An associate's degree in engineering or similar.
• A bachelor's degree in engineering is preferred.
• A relevant certificate or license is advantageous.
• A valid driver's license and willingness to travel.
• Excellent active listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and a growth mindset.