Director of Sales - Luxury Leisure (Pre-Opening) - Waldorf Astoria

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading global hospitality company in Kuala Lumpur is seeking a Director of Sales for its luxury leisure segment. This role requires a dynamic leader with extensive experience in luxury hotel sales, capable of driving growth and managing elite client relationships. Key responsibilities include strategic sales planning, team management, and market insight. Successful candidates will have a proven track record in establishing high-performing sales teams and enjoy a high-end work environment.

Benefits

Exceptional guest experience environment

Opportunities for professional development

Qualifications

• Extensive experience in sales management within luxury hotel chains.
• Proven success in pre-opening hotel projects.
• Strong knowledge of luxury leisure travel market and emerging trends.
• Ability to design strategic sales initiatives.
• Established network with high-end travel agencies.

Responsibilities

• Develop and implement sales strategies to achieve revenue targets.
• Build relationships with luxury leisure guests and agents.
• Inspire and lead a sales team to meet targets.
• Negotiate and secure profitable agreements.
• Represent the hotel at industry events.

Skills

Sales management

Client relationship management

Leadership

Negotiation

Market analysis

Tools

CRM platforms

Job description

Job Description - Director of Sales - Luxury Leisure (Pre-Opening) - Waldorf Astoria (HOT0C1ZM)

Job Description

Director of Sales - Luxury Leisure (Pre-Opening) - Waldorf Astoria

Job Number:

HOT0C1ZM

Work Locations

Waldorf Astoria Kuala Lumpur 73, Jalan Raja Chulan, Bukit Bintang Kuala Lumpur 50200

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Are you a visionary sales leader with a passion for luxury leisure and a commitment to delivering exceptional guest experiences? Join our prestigious 5-star luxury hotel, where elegantly appointed guest rooms, cutting-edge meeting facilities, and stunning ballrooms create the perfect setting for memorable events. From stylish social gatherings to grand celebrations and high-level business meetings, our versatile spaces and advanced technology ensure every occasion is executed with brilliance.

We are seeking a dynamic Director of Sales - Luxury Leisure to spearhead our sales and revenue growth in the luxury leisure segment. This pivotal role demands a strategic thinker with a stellar track record in luxury hotel sales, exceptional leadership prowess, and the finesse to cultivate and sustain relationships with our elite clientele. If you thrive in a high-end environment and excel at driving success, we invite you to elevate your career with us.

What will I be doing?

Strategic Planning and Execution

Develop and implement comprehensive sales strategies to achieve revenue targets and drive business growth.

Analyze market trends and competitor activities to identify opportunities and inform strategic decisions.

Create and manage sales budgets, forecasts, and performance reports, delivering actionable insights to support financial goals and continuous improvement.

Client Relationship Management

Build and nurture strong relationships with luxury leisure guests, travel agents, and tour operators to drive repeat business and brand loyalty.

Conduct regular client meetings, presentations, and site inspections to effectively showcase the hotel’s offerings and service excellence.

Ensure outstanding guest service and satisfaction throughout the client journey to foster long-term partnerships and sustained patronage.

Leadership and Team Management

Inspire and lead a high-performing sales team to consistently achieve individual and collective targets.

Cultivate a collaborative, results-driven culture that encourages innovation, accountability, and continuous improvement.

Champion professional development by providing regular coaching, training, and growth opportunities tailored to each team member’s career path.

Negotiation and Deal Closure

Strategically lead contract negotiations to secure mutually beneficial agreements that drive revenue growth and profitability.

Demonstrate expertise in closing high-value deals with precision and professionalism, ensuring alignment with business objectives.

Facilitate seamless transitions to the operations team, maintaining clarity and continuity throughout the guest onboarding process.

Monitor contract execution proactively, resolving issues promptly to uphold service excellence and strengthen guest relationships.

Market and Industry Insight

Stay abreast of evolving industry trends, market dynamics, and competitor activities to maintain a strategic advantage.

Represent the hotel at industry events, trade shows, and networking functions to enhance brand visibility and cultivate valuable partnerships.

Leverage market intelligence to craft and execute innovative sales strategies that drive growth and position the hotel competitively.

What are we looking for?

A Director of Sales - Luxury Leisure serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,behaviours, skills, and values that follow:

• Extensive experience in sales management and leadership within renowned 5-star international luxury hotel chains.
• Proven success in pre-opening hotel projects, with the ability to establish and drive high-performing sales teams from the ground up.
• In-depth knowledge of the luxury leisure travel market, with a strong grasp of emerging trends, guest expectations, and competitive positioning.
• Proven ability to design and implement strategic sales initiatives that drive revenue growth and elevate brand presence.
• Established network of relationships with high-end travel agencies, luxury tour operators, and affluent clientele.
• Exceptional communication and interpersonal skills, with a talent for influencing stakeholders and fostering long-term partnerships.
• Strong analytical capabilities, with experience in market research, forecasting, and performance analysis to support data-driven decision-making.
• Demonstrated success in leading and developing high-performing sales teams in a dynamic, results-oriented environment.
• Experience representing luxury hospitality brands at industry events, trade shows, and networking engagements.
• Proficiency in Customer Relationship Management (CRM) platforms and digital sales tools, with a forward-thinking approach to technology and innovation.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellersthe finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!