Housekeeping Team Leader / Supervisor

Hilton Worldwide, Inc.; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global hospitality company is seeking a Housekeeping Team Leader / Supervisor for its Hilton Garden Inn in Puchong. The ideal candidate will manage and train a team of Room Attendants, ensure the cleanliness standards are met, and provide excellent guest service. Prior experience in a supervisory role is essential, along with strong organizational skills. This position is a vital part of maintaining exceptional hospitality standards.

Qualifications

• Previous experience in a Housekeeping supervisory role.
• Successful track record of managing a team.
• Strong organizational and analytic skills.
• Passion for delivering exceptional levels of guest service.

Responsibilities

• Allocate work duties to Team Members.
• Perform routine inspections of all check out and occupied rooms.
• Report and follow up on maintenance defects.
• Schedule and supervise deep cleaning projects.
• Manage and train Room Attendants to meet standards.

Skills

Housekeeping supervision

Team management

Organizational skills

Guest service

Computer proficiency

Tools

Microsoft Office

Job description

Overview

Housekeeping Team Leader / Supervisor (Job Number: HOT0C2XW)

Work Locations

Hilton Garden Inn Puchong Paetaling District TBC

Responsibilities

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

What are we looking for?

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!