Customer Service jobs in Malaysia

Wholesale KYC Operations - Client Office - Associate

Job Description

In J.P. Morgan, the Wholesale KYC Operations (WKO) team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank's reputation and financial assets.

As an Associate within the WKO team, you will oversee a small team of KYC Operations Analyst and Associates to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. You are responsible for conducting reviews of client's KYC documentation stored in internal repositories and publicly available information, performing the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business. You will be working closely with the Middle office team to ensure KYC due diligence activities are completed on time. Your role involves maintaining excellent customer service standards by defining, analyzing, and resolving inquiries and escalations, while closely managing the day-to-day operations of the team or department. You will also need to proactively and strategically improve processes to ensure team members perform at a high level and meet firm-wide quality standards.

Job Responsibilities:

• Act as an SME and Due Diligence expert to guide clients through KYC requirements and variations of documents which may fulfil due diligence requirements.
• Liaise regularly with the business for workload planning, reviewing key onboardings status, and prioritizing open requests.
• Develop strong partnerships with stakeholders like Legal, Compliance, Credit, and Operations to eliminate roadblocks and ensure continuity of information flow across the groups.
• Manage personal workload and priority items, ensuring timely escalation of key risks/issues to management.
• Keep informed of process, procedure, and regulatory changes, and maintaining open dialogue with regional colleagues.
• Identify and execute process improvements, providing guidance and support on key process and technology initiatives to the business.
• Understand and Implement KYC standards, guidelines, policies, and procedures.
• Select, manage performance, and develop employees within the assigned team.
• Analyze daily/monthly metrics to track team performance and evaluate learning and capability.
• Address issues escalated by internal or external customers effectively.
• Drive process improvements, implement necessary changes, and manage priorities across the wider function.

Required Qualifications, Capabilities, and skills

• Bachelor's Degree or equivalent
• Experience in the Financial Services industry with a demonstrated track-record of delivery with relevant experience in AML,KYC and compliance
• Experience with leading a new team with limited Subject Matter Expertise
• Outstanding client management, partnership building, leadership, and direct experience of managing multiple stakeholders.
• Ability to identify risks and issues and navigate through to solutions
• Foster and champion a High Performance Culture where people are empowered to make decisions.
• Develop and lead a team that is responsive to dynamic organizational and operational changes

Preferred Qualifications, Capabilities, and skills

• At least 9 years of experience in the Financial Services industry with a demonstrated track-record of delivery with relevant experience in AML,KYC and compliance

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Find thousands of job opportunities by signing up to eFinancialCareers today.