Insurance Customer Care Specialist - Growth & Support

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Customer Service Specialist to act as a liaison and resolve customer problems efficiently. Candidates should possess strong communication skills and a proactive attitude toward improving service standards. This full-time position offers an opportunity to enhance customer satisfaction while supporting both Conventional and Takaful insurance services.

Qualifications

• Strong communication skills in customer service.
• Ability to resolve customer issues accurately and efficiently.
• Proactive in providing service improvements.

Responsibilities

• Act as a liaison and resolve emerging customer problems.
• Process customer queries and requests promptly.
• Engage customers and contribute feedback for service improvement.

Skills

Customer service communication

Problem-solving

Sales lead generation

Attention to detail

Job description

A financial services company in Kuala Lumpur is seeking a Customer Service Specialist to act as a liaison and resolve customer problems efficiently. Candidates should possess strong communication skills and a proactive attitude toward improving service standards. This full-time position offers an opportunity to enhance customer satisfaction while supporting both Conventional and Takaful insurance services.