Customer Care Officer- Telesales TV Net

Singtel Group; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading communications company in Malaysia is looking for individuals to provide quality customer service via phone and electronically. The role includes making outbound calls to promote products, resolving issues, and collaborating with team members. Candidates should have a Diploma in Business Administration and possess strong customer-oriented skills. Apply now to start your career growth!

Qualifications

• At least Diploma Graduate in Business Administration course.
• Customer oriented with good interpersonal and communication skills.
• Proactive and have a great sense of urgency.

Responsibilities

• Provide outbound calls to promote and sell products/service.
• Channel unresolved issues to other stakeholders as per procedures.
• Work closely with team members and leaders to achieve productivity.
• Identify areas for service improvement and make recommendations.

Skills

Customer oriented

Good interpersonal skills

Communication skills

Proactive

Ability to identify customer needs

Flexibility

Education

Diploma in Business Administration

Job description

Provide quality customer service to SingTel customers either by telephone or electronically

Make an Impact by:

• Provide outbound call (with script given) to potential customers to promote and sell products/ service
• To channel and escalated any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure
• Work closely with team members and leaders at all times to achieve quality results & productivity
• Proactively identify areas for service & procedural improvement and make recommendations to the team leader

Skills for Success:

• At least Diploma Graduate in Business Administration course
• Customer oriented with good interpersonal and communication skill.
• Proactive & have great sense of urgency
• Able to identify customers’ needs through conversation
• Great flexibility to undertake any other tasks assigned from time to time

Working Location:

Your Career Growth Starts Here. Apply Now!