Account Service Executive

Experian Group; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global information services company is seeking a Client Services professional to enhance client engagement and manage accounts in Kuala Lumpur. The ideal candidate should possess at least 2 years of experience in customer service, strong communication skills, and be proficient in English and Mandarin. Responsibilities include driving client renewals, providing product recommendations, and ensuring compliance with service protocols.

Qualifications

• Minimum 2 years of experience in accounts renewal and/or customer service.
• Proficient in both English and Mandarin.
• Familiarity with the Singapore business landscape is preferred.

Responsibilities

• Engage with clients to drive renewal and portfolio growth.
• Provide effective product recommendations based on client needs.
• Ensure timely handling of all client enquiries and feedback.
• Comply with legal and compliance policies.

Skills

Client-centricity

Communication skills

Interpersonal skills

Situation handling

Teamwork

Education

Diploma/Degree in business or relevant studies

Tools

MS Office Tools (Word, Powerpoint, Excel)

Salesforce

Job description

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, maintaining and servicing our small to medium size accounts. You will provide solutions in ways that best meet our clients’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our clients and drive successful accounts renewals and portfolio growth.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Accounts Renewal and Customer Service to succeed in this role. The ideal candidate would have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll be doing

• Proactive and prompt client engagements to drive renewal and growth of the assigned portfolio.
• Understand client requirements and provide direct product recommendations, through effective communication and collaboration with different cross functional teams.
• Provide best-in-class service experience to clients through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
• Comply with legal and compliance related policies and abide by standard protocols and processes as stipulated via the business.
• Achieve or exceed targets and objectives (e.g: Renewal % / NPS).
• Assume any report or task assigned that are relevant to accounts servicing and renewals.

About Experian

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Experience and Skills

What you’ll need to bring to the team

• Minimum 2 years of experience in accounts renewal and/or customer service
• Strong sense of client-centricity and ability to connect with diverse client profiles
• Outstanding interpersonal, presentation and communication skills, written and verbal
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive with a positive learning attitude and desire to learn the ropes
• Proven ability to excel both independently and as part of a team
• Proficiency with MS Office Tools (Word, Powerpoint, Excel)
• Diploma/Degree in business or relevant studies
• Bilingual candidate (English & Mandarin)
• Familiarity with Singapore business landscape is preferred
• Familiarity with Salesforce is preferred

Experian Careers - Creating a better tomorrow together