Customer Service jobs in United States

Description of the opportunity and scope:

Key Account Management work focuses on medium-to-long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including developing medium-to-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers. Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities. Resolving problems and ensuring customers receive high quality customer service.

As an individual contributor, the Account Manager leads all marketing and sales activities for Malaysia region, across the portfolio of Industries & Independent Power Producer (IPP) to ensure that Hitachi Energy substantially increases sales, margins, market share and customer satisfaction for the selected markets. The incumbent develops and implements a market-based strategy for sales. The role reports to the Local Sales Manager / Country Managing Director and is based in Petaling Jaya.

• You will define and implement all sales and marketing activities but not limited to products, services and systems in alignment to the given strategy, ensure that the related product groups increase all relevant metrics in their selected market segments.

• You will develop and implement a market-based approach which includes direct, third-party and project sales whilst building customer relationships with key stakeholders to educate, inform and solicit support for pursuing opportunities and convert them to orders.

• You will be the champion or consultant internally within the local sales organizations (LSOs) to drive the strategies and increase the awareness of sales within the common sales organization. Act to facilitate the collaboration between the common sales organization and the resources within the BU specific sales (either in the country or Hub).

• You will review customers\' strategies and propose solutions in line with the best practices and the Hitachi Energy portfolio keeping in view the journey of the customer.

• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Management consulting background as opposed to an engineering background.

• Minimum 10 + years of experience in sales and account management within the energy sector. Track record of success in selling/negotiating strategic/complex customers facing projects.

• Very good understanding of Electricity / Energy Infrastructure type assets development process, and of their contractual and financial structure.

• Experience working for an Electricity Infrastructure developer preferred and finely honed project management skills, in addition to a keen sense of initiative, flexibility, and resourcefulness, well-developed communication and organizational skills and willingness to travel on business assignments.

• Flexible with demonstrated experience in leading and managing change communications.

• Fluent command of English, both written and spoken.

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules): Employer-sponsored medical plan (inc. dental care); Employer provident fund (EPF) – employer and employee; Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance; Hospitalization Insurance; Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.