IT Service Desk Analyst - 1 Year Contract (Rotational Shifts)

Johnson Matthey; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading global sustainable technology firm in Kuala Lumpur is seeking an IT Service Desk Analyst for a 1-year contract. The role requires providing first-level support to business users and managing IT incidents, while maintaining a high level of customer service. Ideal candidates will have previous experience in an IT Service Desk within a multi-national environment and must be ITIL certified. Competitive compensation and flexible working arrangements are offered.

Benefits

Competitive compensation

Excellent pension contributions

Generous annual leave

Qualifications

• Experience working within an IT Service Desk within a global or multi-national organisation.
• Able to work on shifts and based in the office.
• Proficiency in IT systems and applications.

Responsibilities

• Assess, record, resolve or escalate incidents and service requests.
• Provide support and advice on IT related issues.
• Offer advice and troubleshoot issues for end users.

Skills

Customer-service attitude

Analytical nature

Fluency in English

Education

ITIL Foundation certified

Tools

MS Office and Outlook

Job description

A leading global sustainable technology firm in Kuala Lumpur is seeking an IT Service Desk Analyst for a 1-year contract. The role requires providing first-level support to business users and managing IT incidents, while maintaining a high level of customer service. Ideal candidates will have previous experience in an IT Service Desk within a multi-national environment and must be ITIL certified. Competitive compensation and flexible working arrangements are offered.