Minimum Skills to Hire:
· 1-3 years of experience in the same capacity
· MS Office Proficiency - Outlook/Word/Powerpoint - Basic Ability to perform advanced mathematical and statistical operations using MS Excel and other similar spreadsheet tools.
· Solid customer service skills
· Excellent verbal and written communication skills. Ability to effectively present information across all levels of the organization.
· Working knowledge of call center workload calculations
· Impeccable attendance record.
· Able to write reports, business correspondence and procedure manuals.
· IEX experience desired.
· Strong data analytics and creation of reports
· Experience in automating task/reports that are manual to reduce cycle time and defects.
· Proficient user of Excel and understanding call center statistics a must.
· Knowledge in VBA, macros, linked data, pivot chart tools, design tools is an advantage.
· Experience in developing dashboards, and understandable reports and useful visualization.
· Flexible schedule and excellent attendance record.
· Should be amenable to work on different schedules (i.e. Day Shift, Mid Shift, Night Shift).
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.