Customer Operations Analyst

Incora; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

Incora, a leading supply chain solutions provider in the aerospace industry, seeks a motivated Customer Operations Analyst. The role involves managing and analyzing data to inform pricing strategies and enhance operational efficiencies. Ideal candidates possess strong Excel skills and a data-focused educational background, thriving in a data-driven environment.

Benefits

Outstanding Colleague Experience

Opportunities for personal development

Industry-leading capabilities

Trusted supplier relationships

Qualifications

• 1-2 years of experience in a data-related role.
• Proficiency in Excel including pivot tables and advanced formulas.
• Strong attention to detail and accuracy.

Responsibilities

• Gather and input data into Excel from various sources.
• Create and manage pivot tables, formulas, and spreadsheets.
• Use PowerQuery to transform raw data into reports.

Skills

Data Management

Analytical Skills

Excel

Attention to Detail

Problem Solving

Education

Bachelor’s Degree in Data Analyst or similar field

Tools

Microsoft Excel

PowerQuery

Qliksense

SQL

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey

As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.

We are currently seeking a driven professional to join us as a Customer Operations Analyst

We are looking for a detail-oriented and motivated Customer Operations Analyst to join our team. In this position, you’ll be handling large sets of data and utilizing your Excel skills to support our internal functions, including bid strategy. You will play a key role in compiling, organizing, and analyzing data to help us build accurate pricing models. If you enjoy working with numbers and are comfortable using Excel to transform data, this is the role for you.

Responsibilities

• Gather and input data into Excel from various sources.
• Create and manage pivot tables, formulas, and spreadsheets to organize and analyze data.
• Use PowerQuery to transform raw data into readable and actionable reports.
• Work with templates and business case analysis to ensure accurate and efficient data management.
• Support internal teams with data-driven insights to improve pricing and market basket building.
• Perform basic data entry and management tasks as part of a larger data strategy.
• Facilitates and ensures consistency in data collection, definitions, analyses and reporting.
• Prepares reports to document analytical results and strategies and presents to sales management.
• Perform other assigned task as necessary.
  
  

Requirements

• Bachelor’s Degree in Data Analyst or similar field.
• 1-2 years of experience in a data-related role.
• Proficient in Microsoft Excel, including pivot tables and advanced formulas.
• Qliksense and SQL coding skills – nice to have.
• Strong attention to detail and accuracy when working with large data sets.
• Ability to manage and manipulate data efficiently within Excel.
• Analytical mindset with a focus on data integrity and meaningful insights.
• Action oriented and “can-do” attitude.
• High-level command of English, both verbal and written.
• Good communication in Mandarin is preferred to collaborate with the team in China.
  
  

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!

About Us

Incora (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We Pride Ourselves On Offering

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency
  
  

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration, Commitment and Community and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.