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Linux Desktop & Devices Support Engineer
Job summary
A leading open source software company is seeking a Linux Engineer/Administrator in Aguascalientes. The role involves providing exceptional technical support for Ubuntu and managing cases throughout their lifecycle. Ideal candidates should have Linux experience, strong problem-solving skills, and a passion for customer success. This position offers an opportunity to work with talented professionals in a globally distributed team.
Benefits
Qualifications
- Experience in Linux administration.
- Strong communication and customer handling skills.
- Ability to solve technical issues efficiently.
Responsibilities
- Deliver outstanding technical support for Desktop and Server.
- Manage technical support cases from qualification to resolution.
- Collaborate with senior engineers when necessary.
Skills
Education
Tools
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.
This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.
You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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