Client Success & Retention Specialist

Property Leads; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing real estate company is seeking a dedicated Customer Success Representative in Veracruz, Mexico. The ideal candidate will bring at least 2 years of experience in customer success, demonstrating excellent communication and interpersonal skills. You will manage customer inquiries, respond promptly, and work closely with the Sales & Customer Success team to improve retention rates. If you're well-organized and can thrive in a fast-paced environment, we want to hear from you!

Servicios

Competitive total compensation

Paid Sick Time

Formación

• Proven work experience with 2+ years in customer success.
• Excellent communication skills and conflict resolution capabilities.
• Strong interpersonal skills to connect with clients.
• Advanced time management skills.

Responsabilidades

• Identify and assess customer concerns promptly and effectively.
• Work closely with the Sales & Customer Success Manager.
• Resolve customer complaints and inquiries within stipulated timeframes.
• Maintain or improve the company's retention rate.

Descripción del empleo

A growing real estate company is seeking a dedicated Customer Success Representative in Veracruz, Mexico. The ideal candidate will bring at least 2 years of experience in customer success, demonstrating excellent communication and interpersonal skills. You will manage customer inquiries, respond promptly, and work closely with the Sales & Customer Success team to improve retention rates. If you're well-organized and can thrive in a fast-paced environment, we want to hear from you!