Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keyword Studios; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading player engagement firm in Mexico City seeks customer service representatives for written support. Responsibilities include solving player issues and providing excellent service via chats, emails, and tickets. Candidates must possess strong bilingual communication skills and adaptability. Full-time availability is necessary, with training during the night shift for the first two weeks. Benefits include a gross salary of $10,500, law benefits, and a career path.

Servicios

Salary: $10,500 gross (before taxes)

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 months

Saving funds

Grocery tickets ($1,200) after 3 months

Formación

• Strong written and verbal communication skills in both English and Spanish.
• Full-time availability is required.
• Living in Mexico City or Estado de Mexico is preferred.

Responsabilidades

• Communicate with players to solve account-related issues.
• Provide excellent customer service through chats, emails, and tickets.

Conocimientos

Strong written and verbal communication skills in English and Spanish

Ability to multi-task

Excellent customer service skills

Ability to actively listen

Adaptability in a constant evolution environment

Educación

High School Diploma

Descripción del empleo

Overview

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

Position Summary

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• THE TRAINING WILL BE ON THE NIGHT SHIFT (2 WEEKS)

Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

Privacy

PRIVACY POLICY: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote