Travel Customer Service Representative

Prestige Travel Agency by Mich; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel support firm seeks a Travel Customer Service Representative (Remote) to enhance clients' travel journeys. You will manage bookings, ensure customer satisfaction, and provide timely information. Ideal candidates should be detail-oriented, possess strong communication skills, and have a genuine passion for travel. This role offers a 100% remote work environment, opportunities for professional growth, and access to travel perks and discounts.

Servicios

Opportunities for professional growth

Access to travel perks

Supportive team culture

Formación

• Experience in travel, hospitality, or service-related roles is preferred.
• Able to manage multiple client requests efficiently.
• Detail-oriented and customer-driven.

Responsabilidades

• Respond promptly to client inquiries via various communication channels.
• Assist clients with travel bookings and modifications.
• Provide travel information and coordinate booking details.
• Follow up with clients to ensure positive travel experiences.

Conocimientos

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Descripción del empleo

Travel Customer Service Representative (Remote)

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.