Tour Reception Representative

Marriott Vacations Worldwide; Cancún; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading vacation company in Cancún is looking for a Tour Desk Coordinator responsible for overseeing tour operations, including guest reception and tour registration. The ideal candidate should be bilingual in English and Spanish, possess strong computer skills, and have the ability to solve problems effectively. Benefits include a competitive salary, professional development opportunities, and a supportive work environment with 2 days off per week.

Servicios

Competitive salary

Superior benefits of law

Professional development opportunities

Good work environment

Formación

• Must be bilingual in English and Spanish.
• Strong computer literacy is essential.
• Effective problem-solving skills are necessary.

Responsabilidades

• Coordinate daily opening and closing of Tour Desk.
• Process daily call list from property management system.
• Screen customer activity per tour qualification guidelines.
• Maintain close communication with marketing and sales management.

Conocimientos

Bilingual proficiency (English and Spanish)

Computer literacy

Mathematical skills

Herramientas

Microsoft Office

Excel

Microsoft Word

Descripción del empleo

Principal Objective of Position

Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.

Essential Duties and Responsibilities

• Coordinates the daily opening and closing of Tour Desk
• Perform daily maintenance to Concierge Assistant
• Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis
• Process daily call list from the property management system for the VSC’s
• Assign arrivals to VSC’s in the property management system
• Log all General Information appointments/inquiries in GI Log
• Distribute premiums to guests who have toured
• Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed
• Prepare and maintain daily tour booking schedule
• Screen all customer activity per tour qualification guidelines
• Monitor daily tour activity and Sales Executive availability, and report discrepancies to appropriate manager
• Accurately compiles and enters daily tours and related statistical data
• Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s
• Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule
• Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production
• Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience
• Maintain excellent customer service techniques; deals with customers professionally and courteously
• Appropriately interact with all personnel and maintains positive, professional relationships with co‑workers
• Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards
• Assist Marketing Management in executing special projects, as directed
• Track inventory, order and maintain Tour Desk supplies

Qualifications / Competencies

• Bilingual proficiency (English and Spanish)
• Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft Word
• Mathematical Skills
• Reasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Benefits

• Competitive salary
• Superior benefits of law
• 2 days off per week
• Professional development opportunities
• Good work environment

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.