Technology Lead

Infosys; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in digital services is seeking Desktop Support Engineers for a full-time position in Mexico City. The role requires strong problem-solving abilities and excellent communication skills to assist users with hardware and software issues. Candidates should have experience in end-user computing, be customer-focused, and be willing to work night shifts. Responsibilities include troubleshooting, installation, and maintenance of computer systems in a fast-paced environment.

Formación

• Candidate must be located within commuting distance of the Mexico City office.
• This job requires relational shifts including night shifts.

Responsabilidades

• Point of contact for user problems with hardware and software, including printer support.
• Troubleshooting hardware and software issues on laptops and desktops.
• Install and upgrade operating systems and software.

Conocimientos

Excellent communication skills

Exposure to End User Computing support model

Customer focus

Ability to quickly grasp user’s technical aspects

Punctual & Process oriented

Relationship building with customers and stakeholders

Descripción del empleo

Job Description

Infosys is seeking Desktop Support Engineers. This role will be responsible for:

• Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Responding to client support requests raised through ITSM tool/emails.
• Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software components.
• Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner.
• Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.
• The position is full-time employment with Infosys and will be based at the client\'s location mentioned below.

Required Qualifications

• Candidate must be located within commuting distance of below locations.
• 26170 Nava, COA ,85090 CD.
• Obregon, SON
• Mexico City Office

This job requires relational shifts including night shifts.

Preferred Qualifications

• Excellent communication skills.
• Exposure to End User Computing support model.
• Ability to quickly grasp user’s technical aspects.
• Customer focus
• Punctual & Process oriented.
• Relationship building with the customer and stakeholders.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Work Location

Mexico City

Country

Mexico

State / Region / Province

Mexico

Company

Infosys Mexico

Interest Group

Infy Mexico

Domain

IT Service Management, Manufacturing

Skillset

Process|Maintenance and Production Support process|Finacle Product Support process, Technology|Architecture|Architecture - ITIL, Technology|Microsoft Technologies|Windows Embedded

Job Role

Technology Lead