Technical Support Engineer - Networking & Security

Fortinet, Inc.; Ciudad de México; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A global cybersecurity company is seeking a technical support specialist in Ciudad de México. The role involves advanced troubleshooting of security products, providing customer education, and managing communications throughout case resolution. Candidates should have field sales experience, an understanding of networking protocols, and ideally previous call center experience. The position requires effective collaboration with both customers and internal teams to ensure high levels of customer satisfaction.

Formación

• Experience working in TAC, NOC, SOC, or GSC environments with networking/security companies.
• Knowledge of routing protocols and L2/L3 switches.
• Ability to independently troubleshoot a wide range of security products.

Responsabilidades

• Provide technical support on all Fortinet products.
• Analyze configuration and network information for troubleshooting.
• Educate customers on networking and product knowledge.
• Collaborate with L3 support to solve technical issues.
• Manage customer communication regarding case status.

Conocimientos

Field sales experience

Understanding of TCP/IP

Security products experience

Previous call center experience

Independent certification in security

Descripción del empleo

A global cybersecurity company is seeking a technical support specialist in Ciudad de México. The role involves advanced troubleshooting of security products, providing customer education, and managing communications throughout case resolution. Candidates should have field sales experience, an understanding of networking protocols, and ideally previous call center experience. The position requires effective collaboration with both customers and internal teams to ensure high levels of customer satisfaction.