Tech Service Director

Werfen; Xico; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global healthcare company in Mexico is seeking a Tech Service Director to lead operations within a complex environment. The ideal candidate will be responsible for achieving the service vision, coordinating with sales, and ensuring customer satisfaction. Required qualifications include a Bachelor's degree in a relevant technical field, fluency in English and Spanish, and experience in business analytics. This is a full-time position offering opportunities to innovate and manage service operations effectively.

Formación

• Bachelor's related to technical knowledge or industrial organization.
• Experience in business analytics and understanding data structures.
• Fluent in English and Spanish.

Responsabilidades

• Lead the service business and operations in complex environments.
• Coordinate with sales and product management.
• Ensure customer experience through feedback and recovery.
• Achieve service objectives and innovate with digital strategies.

Conocimientos

Business analytics

Fluent English B.1

Spanish

Educación

Bachelor's degree in Electronics engineering or related fields

Descripción del empleo

Job Information

• Number: WEBMX-
• Job function: Technical Service & Support
• Job type: Full-time
• Location: CDMX
• Country: Mexico

About the Position

Tech Service Director

Overview

The tech service director will lead the service business and operations in a highly complex, specialized and diverse environment.

The tech service director will be in charge of agreeing, leading and executing the service vision and strategy, grasping business opportunities, adapting the service organization to the strategic challenges of the knowledge driven economy and achieving operational excellence.

Responsibilities

• Develop and sustain a healthy service business :
• Great coordination with sales and product management.
• Commitment and delivery of value from the technicians.
• Innovate, persuing better efficiency using digital strategies.
• Define, agree, communicate, and achieve service objectives.
• Foster definition and implementation of value-added services.
• Minimaze Service costs and increase productivity
• Accountable for the service operations performance in the field.
• Ensures customer experience, including feedback, recovery of service and preventive actions.
• Nurture and facilitate adherence to the core values of Werfen Life :
• Integrity : Respect for people, honesty, and humility.
• Leadership & Management : Innovation and teamwork.
• Ensure adoption of Quality and Regulatory policies.
• Monitors performance of process directly impacting operations : FSE training, part delivery supply, FSE stock definition

Qualifications

• Former studies : Bachelor related to technical knowledge or industrial organization E.g. Electronics engineering, Industrial Engineering, IT Engineering, Physics, Telecommunications, or equivalent experience.
• Experience in business analytics and understand business and operations underlying data structure.
• Language fluency :
• Fluent English B.1 is mandatory both oral & written.
• Spanish
• Mexico