Tech Lead Saas (Erp)

Oracle; Xico; Presencial; MXN 1,613,000 - 2,152,000; Jornada completa

Descripción de la vacante

A leading technology firm in Veracruz, Xico, seeks a Principal Support Engineer. In this role, you will provide proactive technical support and lead efforts in business solution implementation. You will develop automated tools to resolve customer issues, leveraging your 12 years of experience with Oracle products. A technical degree and deep expertise in complex systems are essential. This position is pivotal for enhancing customer satisfaction and requires a strong understanding of Oracle’s offerings.

Formación

• 12 years experience with Core products or Applications products.
• Technical degree with a minimum 3.0 GPA or proven professional/technical experience.
• Expertise in Oracle product usage in complex systems.

Responsabilidades

• Provide proactive technical solutions to ensure customer satisfaction.
• Create automated tools to diagnose and resolve customer issues.
• Lead technical support for Oracle products in implementation environments.

Conocimientos

Proactive technical support

Business solution implementation

Risk management

Automated technology development

Educación

BS in Computer Science / Management Information Systems / Engineering

Descripción del empleo

As a Sr.

Principal Support Engineer, you will be utilized as the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction.

You will create / contribute to automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues.

This position is regarded by Oracle, our partners, and our customers as the technical support expert in Oracle product usage in complex, open systems implementation environments.

Career Level - IC5

Provide leadership and expertise in the development of new products / services / processes, frequently operating at the leading edge of technology.

12 years experience with Core products or 12 years experience with Applications products; technical degree i.e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).