Systems Engineer

Infosys; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global tech consultancy in Mexicali is seeking an experienced Systems Engineer for IT support. The role includes hardware/software troubleshooting and providing hands & feet support. Ideal candidates will have strong communication skills and a background in performing IMAC services. This position adheres to strict Service Level Agreements and requires documenting incidents and resolutions. Opportunities for professional growth in a global company environment are available.

Formación

• 3+ years experience in IT support.
• Ability to perform IMAC services for IT assets.
• Experience with VIP support and high-touch service.

Responsabilidades

• Install and maintain desktop computers and software.
• Provide troubleshooting and resolution for hardware/software issues.
• Documentation of incidents and resolutions.

Conocimientos

Hands & feet support

Hardware/software troubleshooting

Good communication skills

Knowledge of DHCP, DNS

Office 365 support

Descripción del empleo

Job Description

Roles and Responsibilities:
Primary Skill Required
Hands & Feet Support for DC (Compute, Storage, Backup, Network.)Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Detailed Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

Mexico

State / Region / Province

Baja California N, Mexico, Nuevo Léon

Work Location

Mexicali, Monterrey, Toluca

Interest Group

Infy Mexico

Domain

Hi -Tech, Manufacturing

Skillset

Domain|Logistics & Transportation|Network Planning and Route Management, Technology|Infra_ToolAdministration|HP-Storage Administration

Company

Infosys Mexico

Role Designation

833BSYSENG Systems Engineer