Sr Customer Success Specialist

BMC Software Inc; Región Centro; A distancia; MXN 1,100,000; Jornada completa

Descripción de la vacante

A leading software company is seeking a Sr Customer Success Specialist in Guadalajara, Jalisco. The role involves driving customer adoption and success for top accounts, requiring excellent communication and ITSM expertise. Ideal candidates will have experience managing complex accounts and fostering executive relationships. This opportunity allows for remote work and supports diverse applicants.

Formación

• Experience dealing with large, complicated accounts.
• Ability to navigate and mediate conflict effectively.
• Hands-on executive experience preferred.

Responsabilidades

• Drive customer adoption and success by providing governance advice.
• Articulate value and sell the Social Enterprise future.
• Become the post-sales success leader for assigned accounts.

Conocimientos

Executive-level communication

Interpersonal skills

Information Technology Service Management (ITSM)

Herramientas

HP Service Desk

BMC Remedy

ServiceNow

Descripción del empleo

Overview

Sr Customer Success Specialist - Mexico, Guadalajara, Jalisco, Mexico. Remote: Yes. Travel may be required to travel for business. Date Published 30-Jun-2025. Job ID 45187.

Basic information provided for the role.

Description

“At BMC trust is not just a word - it's a way of life!”

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Responsibilities

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

Qualifications / Skillset

• You have the ability to embrace, live, and breathe our BMC values every day.
• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience).
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our Commitment to You

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply. We want to attract talents from diverse backgrounds and experiences to ensure we face the world together with the best ideas!

Equal Opportunity

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

Salary

Min salary 825,000

Mid point salary 1,100,000

Max salary 1,375,000