Solution & Support Engineer

Nielseniq; Xico; Presencial; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A leading consumer intelligence company is seeking a full-time technical support professional in Mexico, Veracruz. The role involves providing enterprise-level technical support, collaborating on onboarding, and troubleshooting customer issues. Candidates should have strong SQL skills and excellent communication abilities. The position offers a flexible working environment and various benefits.

Servicios

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Formación

• Experience providing technical support or being part of an implementation team.
• Good level of written and spoken English required.
• Strong background in SQL is a must.
• Experience in a SaaS environment is preferred.

Responsabilidades

• Provide technical support to customers via a support ticketing system.
• Collaborate on the technical onboarding of new customers.
• Monitor and validate data automated processes.

Conocimientos

Technical support

SQL

Client communication

Troubleshooting

Problem-solving

Detail oriented

Customer service orientation

Team spirit

Self-motivation

Positive attitude

Educación

Bachelor's degree in information systems, computer science, or equivalent

Descripción del empleo

Responsibilities

• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including user set‑ups, configurations etc.
• Monitoring & validating data automated processes
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest features and functionality

Qualifications

• Experience providing technical support or being part of implementation team
• Good level of written and spoken English must have!
• Great written and verbal client communication skills
• Strong troubleshooting and problem‑solving skills while being highly detail oriented
• Strong customer service orientation
• Strong SQL background - must have!
• Willingness to work outside of business hours from time to time
• Team spirit, self‑motivation and a positive attitude
• Bachelors degree in information systems, computer science, industrial engineering or equivalent
• The ability to work with multiple interfaces and tasks in a dynamic environment
• Experience with supporting an analytic product in a SaaS environment

Nice to Have

• Business orientation specifically in Retailer domain
• Knowledge in Linux systems utilities and scripting
• Development skills
• Knowledge of ETL processes

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee‑Assistance‑Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to…

NIQ combined with GfK brings together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state‑of‑the‑art platforms. NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the world's population.

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Commitment to Diversity, Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work:

Employment Type

Full‑time