Shipboard Luxury Butler — Guest Experience Lead

Celebrity Cruises; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury cruise line is seeking a Butler to provide exceptional in-suite service and to enhance the overall guest experience. This role requires strong hospitality and communication skills, along with a minimum of two years in guest-facing service within a luxury environment. The ideal candidate will have a confident appearance, emotional intelligence, and the ability to effectively collaborate across departments. This position is vital for maintaining personalized guest experiences and ensuring flawless service delivery.

Formación

• Minimum of two years guest-facing service experience in a luxury environment.
• Ability to speak and write English clearly and cordially.
• Confident, well-groomed appearance with a warm demeanor.

Responsabilidades

• Ensure guests are comfortable and knowledgeable regarding their suite and amenities.
• Act as the personal point of contact for Retreat guests.
• Champion excellence in service delivery and enhance guest experience.

Conocimientos

Hospitality skills

Communication skills

Organizational skills

Emotional intelligence

Conflict resolution

Descripción del empleo

A luxury cruise line is seeking a Butler to provide exceptional in-suite service and to enhance the overall guest experience. This role requires strong hospitality and communication skills, along with a minimum of two years in guest-facing service within a luxury environment. The ideal candidate will have a confident appearance, emotional intelligence, and the ability to effectively collaborate across departments. This position is vital for maintaining personalized guest experiences and ensuring flawless service delivery.