Shift Station Manager

Servicios Comerciales Amazon M; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global logistics company in Mérida, Mexico, seeks a qualified manager to oversee daily operations at a delivery station. You will lead a team, ensure safety, manage performance metrics, and implement process improvements. The ideal candidate has direct management experience in logistics, a Bachelor’s degree, and is fluent in Spanish and English. This role requires adaptability to fast-paced changes in a dynamic environment, focusing on quality customer experience.

Formación

• At least 2 years of direct management experience for employees and their performance.
• 3+ years management experience in a delivery, manufacturing, production, or distribution environment.
• Experience working and managing 3PL operations.

Responsabilidades

• Review work forecasts and determine productivity requirements for deliveries.
• Partner with other Managers for balanced and efficient shifts.
• Lead daily management of the delivery station and ensure safety compliance.

Conocimientos

Direct management experience

Performance metrics analysis

Process improvement

Fluent in Spanish and English

Educación

Bachelor's Degree

Degree in Engineering or Operations

Descripción del empleo

A completed Bachelor's Degree or 2+ years Amazon experience.

At least 2 years of direct management experience for employees and their performance.

At least 2 years of experience with performance metrics and process improvement (why-why, data analysis tools).

Job summary

At Amazon, we're working to be the most customer-centric company on earth.

To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your Station.

Main activities are :

1. Review the work forecasts and determine your productivity requirements for deliveries during the day to meet the overall building objectives.
2. Partner with other Managers to balance labor, ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
3. Support all safety programs and compliance to ensure a safe work environment for all associates and DSPs.
4. Proactively identify and lead process improvement initiatives and Lean tools.

SUPERVISORY RESPONSIBILITIES :

You will be part of the Amazon Logistics Team, responsible for the day to day management of a Delivery Station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.

Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.

You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

In addition, one of the most important aspects of your job is to lead change at internet speed.

Additional Job Elements :

• Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs.
• Route shipments within the AMZL coverage area.
• Support and assign job duties to process assistants.

Due to the nature of Amazon's business, being able to adapt to sudden changes and growth according to operational necessities.

Track & monitor drivers' performance out-on-road.

Negotiate with Delivery Service Providers and keep track of their metrics.

Continual standing and / or walking an average of 5 miles daily.

Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned.

Degree in Engineering, Operations or related field is a plus.

3+ years management experience in a delivery, manufacturing, production or distribution environment.

Management of a minimum of 15 employees (including payroll, performance management, work-flow assignment).

Interest in long-term career development in Logistics & Transportation.

Experience working and managing 3PL operations.

Open availability to work weekends and / or overnight shifts if needed.

Fluent in both Spanish and English.