Shift Area Manager for On-the-Road Operations, Last Mile Operations

Amazon; León; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is seeking an Area Shift Manager in León, Guanajuato. This full-time role involves leading a large team, ensuring safety, analyzing metrics, and enhancing delivery operations. Candidates must have strong leadership skills and experience in supply chain management. Applicants should have a Bachelor’s degree, relevant managerial experience, and strong analytical abilities in a fast-paced environment. Join our team to help shape the future of online retail.

Formación

• 2 years of direct management experience.
• 3 years of supply chain experience.
• Intermediate-Advanced English (B2).

Responsabilidades

• Lead a dynamic team for on-road delivery operations.
• Analyze metrics and provide performance feedback.
• Ensure compliance with safety protocols.

Conocimientos

Leadership

Analytical thinking

Problem-solving

Safety compliance

Educación

Bachelor's degree or equivalent

Master's degree in relevant field

Descripción del empleo

When you join Amazon as an Area Shift Manager youll gain experience leading a large and diverse team to make sure your area of the business keeps pace with this hands‑on role youll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your teams approach to drive productivity youll also work closely with your colleagues to address challenges which means no two days will be the same.

Amazon is looking for high-potential leaders who are ready to own their impact in Amazon Operations as an entry‑level manager working to be the most customer‑centric company on earth. You will have your leadership capacity stretched to its full potential. As a front‑line leader you will have an opportunity to truly invest in others and develop a people‑focused leadership style while mastering the tools, processes and operations that have created the most customer‑centric company on Earth. If you want to be involved in continuing to define the future of online retail and are dynamic and an organized self‑starter join our team in Amazon Operations.

Job Specifics

This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays and/or overnight shifts and the ability to work overtime both in peak season and as needed.

#AmazonMexico

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyze performance and suggest process improvements to optimize work and improve customer service
• Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
• Collaborate with other managers to standardize shift processes

A day in the life

As an OTR Operations Manager you’ll lead a dynamic team responsible for all on‑road delivery operations. Review metrics, conduct safety briefings and align with Delivery Service Partners on daily priorities. Monitor real‑time delivery progress, troubleshoot on‑road issues, and provide crucial support to Delivery Associates. You’ll analyze route performance data, conduct DSP coaching sessions and participate in cross‑functional problem‑solving to enhance delivery efficiency. Responsibilities include ensuring compliance with safety protocols, managing customer delivery exceptions and driving continuous improvement in last‑mile operations. This role demands strong leadership, analytical thinking and a commitment to operational excellence in a fast‑paced environment.

About the team

Amazon Logistics or AMZL handles last mile delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our under‑the‑roof associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations with 24/7 shifts in most of our locations.

Meanwhile our on‑the‑road people work with Amazon Flex – a network of delivery contractors. Every year we continually raise the bar for customer experience with new innovative delivery services. We look for new ways to overcome industry‑wide logistics challenges and new ideas to reduce our carbon footprint supported by a portfolio of cutting‑edge vehicles (including electric vehicles) and technology to help us do just that.

Qualifications

• Bachelors degree or equivalent or 2 years of Amazon experience
• 2 years of direct management experience
• 3 years of engineering experience
• English Intermediate‑Advanced (B2)
• Masters degree or above in relevant field of operations
• 2 years of distribution or manufacturing field with equivalent mechanical or electrical field experience
• 3 years of people management leading teams of 20 experience
• 1 year of transportation and supply chain experience
• 3 years of supply chain experience
• Can travel and relocate as appropriate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region you’re applying in isn’t listed please contact your Recruiting Partner.

Required Experience

Manager

Key Skills

General Maintenance,Corporate Risk Management,Ethernet,Front Desk,Insurance,Anesthesia

Employment Type

Full‑Time

Experience

years

Vacancy

1