ServiceNow OCM & Adoption Specialist

Infosys; Monterrey; Presencial; MXN 1,091,000 - 1,456,000; Jornada completa

Descripción de la vacante

A global leader in digital services seeks a ServiceNow OCM Specialist in Monterrey, Mexico. This role involves driving change management initiatives across stakeholders to ensure successful adoption of ServiceNow solutions. Responsibilities include developing OCM strategies, coordinating training, and managing communication plans. The ideal candidate has over 3 years of experience, particularly in ServiceNow OCM roles, and demonstrates excellent communication and stakeholder management skills. Join an innovative team empowering businesses to navigate their digital transformations.

Formación

• 3+ years of experience with at least 2 years in ServiceNow OCM roles.
• Strong understanding of ServiceNow, especially ITSM, ITOM, or HRSD modules.
• Ability to work effectively across cross-functional teams.

Responsabilidades

• Develop and execute OCM strategies aligned with ServiceNow implementation.
• Coordinate stakeholder engagement activities and workshops.
• Create communication plans to educate impacted users.
• Support training development in collaboration with relevant teams.
• Track change readiness and adoption metrics.
• Collaborate with project managers on change activity alignment.
• Prepare user-facing documentation and support materials.
• Facilitate post-go-live support and improvement feedback.

Conocimientos

Organizational Change Management principles

ServiceNow implementations knowledge

Communication skills

Stakeholder management

Ability to manage multiple priorities

Descripción del empleo

A global leader in digital services seeks a ServiceNow OCM Specialist in Monterrey, Mexico. This role involves driving change management initiatives across stakeholders to ensure successful adoption of ServiceNow solutions. Responsibilities include developing OCM strategies, coordinating training, and managing communication plans. The ideal candidate has over 3 years of experience, particularly in ServiceNow OCM roles, and demonstrates excellent communication and stakeholder management skills. Join an innovative team empowering businesses to navigate their digital transformations.