Senior Technician, IT Site Services 1

Celestica; Monterrey; Presencial; MXN 375,000 - 564,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider in Monterrey is seeking a Senior Technician for IT Site Services to ensure production continuity by addressing IT technical issues on the factory floor and providing support to users. The ideal candidate will have 1 to 3 years of experience and a diploma from a community college. Knowledge of Windows OS, networking, and troubleshooting is essential.

Formación

• 1 to 3 years in similar job roles.

Responsabilidades

• Provides support on all IT technical problems on the factory floor.
• Completes computer setup and operating system updates.
• Provides daily support to end users and resolves eHelpdesk tickets.
• Assists IT Solutions/Infrastructure Assistant on all functions.

Conocimientos

Customer service orientation

Troubleshooting & problem resolving skills

Good communication skills

Good knowledge of Windows OS

Fundamental knowledge of networking concepts

Fundamental knowledge of infrastructure diagnostic tools

Fundamental knowledge of end-point security management tools

Educación

Two or Three Year Community College Diploma

Descripción del empleo

Req ID: 128076
Remote Position: No
Region: Americas
Country: Mexico
State/Province: Nuevo Leon
City: Monterrey

Summary:

The Senior Technician, IT Site Services is primarily responsible for attending to all IT technical problems reported on the factory floor to sustain production continuity. The incumbent may also attend to the offices and other areas from time to time. Other responsibilities include installing and configuring PCs, maintaining and upgrading clients, applications & operating system.

Detailed Description:

• Provides support on all IT technical problems on the factory floor production lines.
• Completes computer setup, operating system, client software updates, security patching, and follows up on audit issues.
• Provides daily support to end users and resolves eHelpdesk tickets.
• Assists IT Solutions/Infrastructure Assistant or above on all functions.

Knowledge/Skills/Competencies:

• Customer service orientation.
• Troubleshooting & problem resolving skills.
• Good communication skills (both oral and written).
• Good knowledge of Windows OS (server and client) and desktop operating environments.
• Fundamental knowledge of networking concepts.
• Fundamental knowledge of infrastructure diagnostic tools and processes.
• Fundamental knowledge of end-point security management tools and processes.

Physical Demands:

This position is performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse) are frequently required.

Typical Experience:

1 to 3 years in similar job roles.

Typical Education:

Two or Three Year Community College Diploma.

Notes:

This job description is not exhaustive. Employees are accountable for all duties of the job. Duties and time allocation may change.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration without discrimination based on protected statuses.

We are committed to an inclusive environment. Candidates needing accommodations should inform us, and we will work to meet their needs.

Company Overview:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. We partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment, and Energy. We deliver solutions from product development to manufacturing and after-market services.

Headquartered in Toronto, with teams in over 40 locations across 13 countries, we aim to develop and deliver a better future with our customers.

Only qualified applicants will be contacted. We do not accept unsolicited resumes from recruitment agencies or fee-based services.