Senior Technical Consultant

Atos SE; Ciudad de México; A distancia; MXN 1,646,000 - 2,196,000; Jornada completa

Descripción de la vacante

A leading technology services company is looking for a Senior Technical Consultant to work remotely. You will engage with customers to understand their requirements and lead the technical delivery of solutions, particularly focusing on ServiceNow. Ideal candidates will have 6+ years of experience with the Service-now.com platform and strong leadership skills. This role offers the chance to make a significant impact in transforming business outcomes.

Formación

• 6+ years of experience with the Service-now.com platform.
• Proven leadership experience in managing small teams and projects.
• Ability to produce technical and customer-facing documentation.

Responsabilidades

• Understand and translate customer business and technical requirements.
• Propose solutions to business problems and lead technical delivery.
• Prepare and run functional design workshops.

Conocimientos

ServiceNow ITOM

ITSM knowledge

Leadership experience

Educación

Bachelor’s degree in computer science or related field

Herramientas

ServiceNow

ITSM toolsets

Descripción del empleo

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

STC – Senior Technical Consultant

Location: Remote

The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.

Your Life at Atos:

You´ll be responsible for providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM/ITIL) and cultural challenges (people).

What will make you successful/or “Your X Factor”:

• Primary focus area: ServiceNow ITOM/CMDB
• Other focus areas: ITSM.
• Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
• Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to ‘needs’ versus ‘wants’. Working with the Client this requires thought leadership in transforming ‘solutionised’ requirements to true business outcomes.

Your Expertise:

• Education: Bachelor’s degree in computer science or related field
• Years of Experience Hands-on design, development, and deployment experience with the Service-now.com platform and/or similar ITSM toolsets for 6+ years.
• Has proven leadership experience in managing small teams and projects.
• Ability to produce documentation on various levels including technical and customer facing.
• ServiceNow knowledge of the following products is a MUST: CSM (Customer Service Management), IRM, HRSD (Human Resource Service Delivery), ITBM (IT Business Management), ITOM (IT Operations Management), ITSM (IT Service Management), LP (Now Platform), NLAP (Now Platform App Engine).
• Certifications. ITIL v2 or V3 Foundations, CSA, ITSM, IRM, ITOM (Discovery Implementation Specialist and CMDB)