Senior Delivery Experience Ops Analyst (Hybrid)

DiDi Global; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform in Mexico City is looking for a Logistics Delivery Experience Manager to develop delivery experience standards, visualize performance data, and enhance courier management processes. The ideal candidate will have over three years of experience in logistics or supply chain management, strong data sensitivity, and excellent communication skills. Proficiency in English is required, while Spanish is advantageous. This role also involves extensive collaboration across teams and potential long-term travel to Latin America.

Formación

• Minimum of 3 years in logistics delivery or supply chain management.
• Deep understanding of third-party logistics management.
• Proficient in English; Spanish is a plus.
• Preferred experience in international logistics delivery management.
• Willingness to travel long-term in Latin America.

Responsabilidades

• Develop and implement delivery experience standards.
• Achieve visualization and quantification of delivery experience data.
• Implement courier education and behavior management processes.

Conocimientos

Logistics delivery experience management

Supply chain management

Cross-team collaboration

Communication skills

Data sensitivity

Descripción del empleo

A leading mobility technology platform in Mexico City is looking for a Logistics Delivery Experience Manager to develop delivery experience standards, visualize performance data, and enhance courier management processes. The ideal candidate will have over three years of experience in logistics or supply chain management, strong data sensitivity, and excellent communication skills. Proficiency in English is required, while Spanish is advantageous. This role also involves extensive collaboration across teams and potential long-term travel to Latin America.