Senior Customer Support Consultant

Sim; Naucalpan de Juárez; Híbrido; MXN 846,000 - 1,164,000; Jornada completa

Descripción de la vacante

A leading financial technology firm is seeking a qualified professional to join their Global Support team as a full-time employee. The ideal candidate will hold a Master’s in Finance or a related field and possess relevant experience. Responsibilities include addressing client inquiries related to optimization and risk analysis, providing structured training, and supporting sales efforts. This position offers a hybrid workplace model with attractive benefits, including a focus on work-life balance.

Servicios

Attractive salary

Bonus scheme

Flexible working hours

Formación

• Master's degree in Finance or related field is required.
• 1-2 years of relevant work experience with an undergraduate degree is preferred.
• Solid foundation in math and statistics.
• Experience with multi-asset class securities.

Responsabilidades

• Respond to optimization, risk analysis, and modeling questions from clients.
• Assist clients with portfolio construction strategies.
• Provide training for new and existing clients.
• Support Sales Team in product demonstrations.

Conocimientos

Proficient written and oral communication skills

Problem solving skills

Experience with multi-asset class securities

Proficient computer skills

Familiarity with coding languages (R, Python, Java)

Educación

Master's in Finance, Quantitative Finance, Financial Engineering, Economics

1-2 years relevant work experience

Descripción del empleo

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success‑driven, collaborative, curious, and courageous. Our people‑centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

SimCorp leverages the most sophisticated risk analytics and portfolio‑construction tools on the market, with a globally diverse client base that challenges us to continue innovating.

SimCorp is currently seeking a qualified professional to join our Global Support team as a full‑time employee. Candidates should have a minimum of a Master’s in Finance, Quantitative Finance, Financial Engineering, Economics, or 1‑2 years of relevant work experience with a related undergraduate degree. Beyond the opportunity to work directly with clients, team members will gain invaluable industry experience while working in a challenging, yet fun work environment.

WHAT YOU WILL BE RESPONSIBLE FOR

• Respond to optimization, risk analysis, attribution, and risk modeling questions from clients. Provide structured and custom training for new and existing clients.
• Assist clients in translating their portfolio construction strategies into Axioma products, while providing helpful insights into Axioma’s innovative methods.
• Assist Sales Team members in creating proof‑of‑concept analysis via portfolio analysis and product demonstrations.
• Provide specialized guidance during evaluations of SimCorp's software products including initial training, day‑to‑day usage questions, and by supporting the Sales and Product Specialists teams during client trials.
• Assist sales organization as necessary to facilitate effective client retention and new business development.
• Collaborate with senior Global Support staff and other SimCorp resources in responding to advanced client inquiries.

WHAT WE VALUE

• Proficient written and oral communication skills.
• Master's in Finance, Quantitative Finance, Financial Engineering, Economics, or 1‑2 years relevant work experience with a related undergraduate degree. Knowledge with or experience with multi‑asset class securities (equity, fixed income, FX, and derivatives).
• Solid educational foundation in math and statistics, familiar with linear and non‑linear methods of interpretation in market theory and quantitative disciplines of risk analytics / portfolio construction.
• Proficient computer skills and experience with coding languages (R, Python preferred, Java).
• Skilled at problem solving and quickly identifying problem resolution for clients.
• Commitment to assisting and teaching clients how to benefit from SimCorp products.

BENEFITS

Attractive salary, bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model.

Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

For Toronto only: The salary range for this position is $66,458 to $91,380 CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non‑professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

Who We Are

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry‑leading, full, front‑to‑back offering for our clients.

Compliance & Accommodation

SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best‑in‑class solutions to our clients.

SimCorp Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates who require accommodation during the recruitment process should contact the People & Culture team at [e-mail].