Senior BPO Operations Leader — Client Success & Growth

Redial BPO; Ciudad de México; Presencial; MXN 1,104,000 - 1,474,000; Jornada completa

Descripción de la vacante

A leading BPO service provider in Mexico is seeking a dynamic Senior Operations Manager to oversee call center operations. You will lead a team to achieve performance targets and ensure client satisfaction while fostering a culture of operational excellence. The ideal candidate has over 5 years of BPO management experience, is fluent in English, and possesses strong people leadership skills. This position presents an excellent opportunity for professional growth and contribution in a vibrant work environment.

Servicios

Supportive community

Growth opportunities

Recognition for excellence

Formación

• Minimum 5 years of experience in BPO call center management.
• At least 2 years in a senior leadership role.
• Experience managing international clients (U.S., U.K., or E.U.) advantageous.

Responsabilidades

• Ensure all Service Levels (SLAs) and Key Performance Indicators (KPIs) for client programs are met.
• Lead, mentor, and coach Operations Managers and Supervisors.
• Serve as the primary strategic contact for assigned clients.

Conocimientos

Fluent in English

People leadership

Client relationship development

Problem-solving skills

Organizational skills

Educación

Bachelor’s degree in business administration or Operations Management

Herramientas

Workforce management tools

CRM systems

Microsoft Office Suite

Descripción del empleo

A leading BPO service provider in Mexico is seeking a dynamic Senior Operations Manager to oversee call center operations. You will lead a team to achieve performance targets and ensure client satisfaction while fostering a culture of operational excellence. The ideal candidate has over 5 years of BPO management experience, is fluent in English, and possesses strong people leadership skills. This position presents an excellent opportunity for professional growth and contribution in a vibrant work environment.