Salesforce Service Cloud Developer (Remote) - Sisw

Siemens; A distancia; MXN 1,260,000 - 1,621,000; Jornada completa

Descripción de la vacante

A leading technology company in León, Mexico, is seeking an experienced IT professional to lead the development and migration of customer ticketing solutions to Salesforce Service Cloud. This hands-on role requires multiple years of experience with SFDC, excellent communication skills, and a strong background in cloud solutions and REST APIs. Candidates should hold a Bachelor's in Computer Science or a related field. The position offers a competitive salary, bonuses, and support for remote work.

Servicios

Competitive basic salary

Bonus scheme

Generous holiday allowance

Private healthcare

Support for remote work

Formación

• Multiple years of experience with SFDC Service Cloud and business process migration.
• Deep technical experience with REST API services and JSON.
• Ability to communicate complex topics effectively to stakeholders.

Responsabilidades

• Lead the development cycle for Service Cloud implementations.
• Collaborate with business stakeholders to understand requirements.
• Implement quality assurance procedures and documentation.

Conocimientos

Experience with SFDC Service Cloud

Developing solutions in cloud platforms

Creating and consuming REST API services

Agile methodologies

Microservices using Spring Boot

Test Driven Development

Educación

Bachelor's Degree in Computer Science or equivalent

Herramientas

Jira

Oracle 12c

Descripción del empleo

Position Overview

Join a fast-paced, internationally distributed IT development team responsible for migrating multiple home‑grown customer ticketing solutions to Salesforce Service Cloud for Siemens Digital Industries Software.

The role is a hands‑on position; you will configure and develop in Service Cloud and participate in stakeholder meetings to analyze requirements and set expectations to provide the necessary features requested by customers.

The enterprise landscape is complex; you must be capable of bringing stakeholders and other teams together to collaborate and align.

Excellent communication skills and an ability to navigate and influence the organization are crucial to your success.

Main Responsibilities

• Provide a structured way to develop and evolve Service Cloud implementations comprised of core services, such as Case and Contact Management.
• Work with business stakeholders, project managers, business analysts, and other IT teams to understand business needs and requirements.
• Work with a nimble team of software engineers and enterprise architects to ensure the solutions meet our business needs using Agile methodologies in a fast‑paced environment.
• Take a lead role in the entire development cycle, conduct design and code reviews, and have heavy input throughout the process, from requirements to production deployment.
• Prepare and implement quality assurance procedures to mitigate risks.
• Ensure project documents are complete & current and provide adequate documentation and knowledge transfer for completed work.

Required Knowledge / Skills, Education, and Experience

• Multiple years of experience with SFDC Service Cloud and supporting / migrating business processes
• Experience developing and deploying solutions in a cloud platform, e.g., AWS, Salesforce (preferred); experience working to understand and transition business process to SFDC Service Cloud is required.
• Deep technical, hands‑on experience creating and consuming REST API services with JSON
• Experience in defining system architectures and designs, exploring technical feasibility tradeoffs, and making data‑driven decisions
• Ability to summarize and communicate complex topics to sell and defend needs & illustrate solutions to business stakeholders

Nice to have

• Experience building microservices using Spring Boot
• Strong experience working in an Agile / Scrum environment; experience with Jira is a plus.
• Experience with Test Driven Development, including writing and implementing automated unit, system, and integration tests
• Experience with databases like Oracle 12c / Salesforce database; Siebel experience is a plus.
• Ability to define tables, create SQL queries, and more
• Experience with Copado or Informatica is a plus
• Excellent analytical, communication, and organizational skills to facilitate a collaborative approach
• Ability to shift between priorities as needed throughout the workday

Education

• Bachelor's Degree with an emphasis in Computer Science, Computer Engineering or equivalent experience

We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, private healthcare and actively support working from home.

Siemens Software.

Where today meets tomorrow