Sales Representative - City Ticket Office, Part-Time

United Airlines Inc.; Monterrey; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading airline company in Monterrey seeks a Ticket Office Sales Representative to boost local sales through proactive outreach and exceptional customer service. The ideal candidate will manage client relationships while ensuring compliance with policies. Fluency in both English and Spanish and a high school diploma are mandatory, alongside aminimum of 2 years of sales experience. This role demands reliability, strong communication, and multitasking skills, operating under local terms and conditions.

Formación

• 2+ years previous sales experience required.
• Fluent in English and Spanish with excellent verbal and written skills.
• Demonstrated problem-solving abilities.
• Must be legally authorized to work in Mexico.
• Reliable and punctual attendance is essential.

Responsabilidades

• Increase direct local sales by prospecting potential clients.
• Participate in joint sales calls and key events.
• Maintain communication with customers and partners.
• Issue tickets for travel on United Airlines.
• Ensure compliance with United Airlines policies.

Conocimientos

Sales skills

Customer service skills

Communication skills

Analytical skills

Problem solving

Educación

High school diploma or GED

Herramientas

Technology usage skills

Descripción del empleo

We have a wide variety of career opportunities around the world — come find yours.

• Sales

Our Sales team is the largest revenue-generation department at United.

They work closely with travel agencies, United travel departments, and corporate clients.

Job overview and responsibilities

The local Ticket Office Sales Representative is responsible for increasing direct local sales at each assigned office by proactively prospecting potential clients, SMEs and non IATA agencies and providing outstanding service to customers visiting our City Ticket Office (CTO) as well as via phone (if applicable).

As Sales Representative this role is also responsible for supporting the contracted / managed agent and corporate customer experience by offering comprehensive service and sales support via Jetstream.

The role is an integral part of sales and compliments field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for both customers and United.

• Achieve and exceed established sales and ancillary goals assigned for the year
• Proactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns, cold calls and sales calls to grow customer database
• Participate in joint sales calls with CTO Supervisor, Sales Department team and airline partners as well as key events with the purpose of capturing new prospects
• Frequent and consistent communication with CTO assigned customers, travel agencies and corporate / PerksPlus accounts
• Follow up on corporate accounts and premier customers monitoring their travel activity and calls to reinforce United presence
• Responsible to issue / reissue of domestic and international tickets for travel on United Airlines and other airline partners
• Comply 100% with United Airlines Internal Audit guidelines, policies and procedures
• Keep updated and informed with all United policies and procedures to provide excellent customer service
• Process group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fare
• Serve as an additional point of contact for service related issues within Latin America's sales organization for United's contracted agencies and corporate customers.
• Ensure the highest level of customer services is maintained
• This position is offered on local terms and conditions.

Providing timely and informative responses with innovative solutions that create win / win situations for both the customer and United Airlines.

Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

• High school diploma or General Education Diploma (GED)
• Sales, analytical, customer service, and communication skills
• Ability to work under pressure and flexibility with working shifts; showing willingness to perform new assignments
• As job evolves, be willing to learn and perform other new projects to collaborate with other co-workers during vacation, time off etc.
• 2+ years previous sales experience
• Excellent verbal and written communication skills in English and Spanish (fluent)
• Excellent Technology usage skills
• Demonstrate to be an excellent problem solver
• This position requires a pro-active team player with a positive attitude, high level of multitasking, prospecting and telemarketing skills
• Must be legally authorized to work in Mexico for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Hold a valid passport and U.S. Visa

Preferred

• 2+ years previous airline sales experience
• 2+ years of Reservations and Ticketing knowledge

Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT