Robot pilot - TEMPORARY position

Keywords Studios; Ciudad de México; Presencial; MXN 800,000 - 1,000,000; A tiempo parcial

Descripción de la vacante

An engagement studio in Mexico seeks agents to monitor robot performance and troubleshoot issues proactively. This role involves close communication with team members to ensure prompt issue resolution and high-quality service delivery. Candidates should possess good English communication skills and resilience under stress. This is a full-time temporary position requiring on-site work with benefits including a weekly salary of $2,362.80 and two days off per week.

Servicios

Weekly salary of $2,362.80

Two days off per week

Law benefits

Formación

• Minimum B1-B2 English proficiency for effective communication.
• Ability to maintain a positive attitude under pressure.

Responsabilidades

• Actively monitor robot performance through internal dashboards.
• Detect anomalies or performance concerns proactively.
• Investigate issues and apply known solutions.
• Document unresolved issues according to procedures.
• Communicate updates effectively within the team.
• Log incidents accurately for documentation and review.
• Ensure continuity across shifts with effective updates.
• Evaluate and respond to customer queries related to robots.

Conocimientos

Good written and verbal communication skills in English

Stress resilience

Optimism and adaptability

Descripción del empleo

We’re looking for agents to join our team and support the real-time monitoring and performance of our robots in the field. This role is critical to ensuring the reliability of our systems and delivering a high-quality experience to our customers. You’ll be on the front lines—watching for issues, diagnosing problems, and escalating when needed.

This role blends technical observation with clear communication. You’ll interact with internal escalation teams, helping ensure problems are spotted and addressed quickly.

KEY RESPONSIBILITIES

• System Monitoring: Actively monitor robot performance and system health through internal dashboards and monitoring tools
• Issue Identification: Detect anomalies, errors, or performance concerns through observation or automated alerts
• First-Level Troubleshooting: Investigate issues, apply known solutions, and attempt resolution where possible
• Escalation: Document and elevate unresolved issues based on established workflows
• Communication: Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack
• Incident Logging: Accurately document incidents, including symptoms, actions taken, and resolution outcomes
• Shift Handoffs: Maintain continuity across shifts through effective written updates and documentation
• Customer Support: Evaluate and raise external questions or concerns related to robot behavior or system status

You'd be a great fit for this role if you have:

• Good written and verbal communication skills in English to effectively communicate with team members (B1-B2)
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.

Nice-to-haves:

• Experience flying drones, RC vehicles or playing Virtual Reality games

Benefits:

• $2,362.80 weekly
• 2 days off
• 40 hours per week
• Law Benefits
• WE WILL BE HIRING WEEKLY FROM JANUARY 19TH TO MARCH 9TH.
• ALL TEMPORARY CONTRACTS WILL LAST UNTIL MARCH 15TH

PRIVACY POLICY

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Mexico

Area of Work: Player Engagement

Service: Engage

Employment Type: Temporary

Working Pattern: Full Time, On-site