Representante De Atención A Clientes

Envista Holdings; Xico; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A reputable organization in Xico is looking for a candidate to identify and manage revenue-generating opportunities through effective customer service and sales order management. The ideal candidate will oversee the order fulfillment process, working closely with marketing, operations, and delivery providers. The position requires strong skills in customer interaction, documentation, and maintaining customer information. Experience in managing sales orders and referrals to technical support is advantageous.

Formación

• Experience in customer service and handling sales orders.
• Ability to document quality notifications accurately.
• Proficiency in managing customer information systems.

Responsabilidades

• Identify and manage revenue-generating opportunities.
• Manage the order process from validation to delivery.
• Collaborate with marketing and operations for supply chain management.

Conocimientos

Customer service

Sales order entry

Technical support referral

Descripción del empleo

Identifies, develops, manages and retains revenue-generating opportunities for the organization through the strategic and tactical sales and support of all product and service lines.

Directly, or indirectly, manages the process from lead validation to product and services delivery, working with marketing, customer service, operations and delivery providers to ensure the highest level of supply chain management is delivered to customers.

This job family is intended to accommodate

• 1) jobs whose accountabilities span two or more job families within the job group;
• 2) jobs that are not covered by a defined job family within the job group;
• 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit / General Management job family within the Management job group.

Job Requirements

• Answer Customer Calls
• Enter Sales and return authorization orders
• Process Credit RE-bill, and Credit Documents
• Document Quality Notifications
• Refer complicated Technical Calls to Technical Support
• Establish and Maintain Customer information in the Customer Master for ERP
• Orders are verified for product, quantity, price, payment terms, billing and shipping address once completed the order is saved

Operating Company

Nobel Biocare