Remote Travel Specialist

Hjbtravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel agency is seeking a Remote Travel Specialist to guide clients through their travel journeys. The role involves responding to inquiries, managing bookings, and providing crucial information to ensure a smooth experience. Applicants should have a customer service background, excellent communication skills, and a passion for travel. The position offers flexible working hours and ongoing training, making it an ideal opportunity for those looking to thrive in a supportive, remote environment.

Servicios

Exclusive travel perks

Access to industry-only discounts

Ongoing training and support

Formación

• Strong communication skills, both written and verbal.
• Experience in customer service, preferably in travel or hospitality.
• Proactive mindset with attention to detail.

Responsabilidades

• Respond to client inquiries promptly across various channels.
• Assist with booking modifications and special travel requests.
• Provide accurate information regarding travel documentation and processes.
• Follow up with clients post-trip for feedback and confirmation of plans.
• Address client concerns with empathy and efficiency.

Conocimientos

Excellent communication skills

Background in customer service

Attention to detail

Tech-savvy

Genuine enthusiasm for travel

Descripción del empleo

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in Mexico, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.