Remote Restaurant Tech Support Specialist

Peppr; México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading provider of restaurant solutions is seeking a Restaurant Support Specialist in Mexico. The role involves providing exceptional client support, troubleshooting technical issues, and conducting remote training. Candidates should have over 3 years of experience in customer support, with strong communication skills. This position may require flexibility for evening or weekend hours to address client needs.

Formación

• 3+ years of experience in customer support or technical support.
• Verbal fluency in English is required.
• Experience with training and knowledge transfer in remote settings.

Responsabilidades

• Respond to client support requests via various channels.
• Diagnose and resolve system and technical issues.
• Conduct remote training sessions for clients.
• Address and resolve billing-related inquiries.

Conocimientos

Customer support experience

Technical troubleshooting

Communication skills

Problem-solving skills

Herramientas

CRM platforms

Ticketing systems

Chat applications

Descripción del empleo

A leading provider of restaurant solutions is seeking a Restaurant Support Specialist in Mexico. The role involves providing exceptional client support, troubleshooting technical issues, and conducting remote training. Candidates should have over 3 years of experience in customer support, with strong communication skills. This position may require flexibility for evening or weekend hours to address client needs.