Remote Product Support Specialist - Hospitality Tech

Lighthouse; Estado de México; Híbrido; MXN 330,000 - 390,000; Jornada completa

Descripción de la vacante

A leading technology-driven company in Mexico seeks a Product Support Specialist to empower and assist customers in utilizing their innovative platform. This role involves educating users, resolving issues, and collaborating with teams across regions. Ideal candidates will be tech-savvy, bilingual in English and Spanish, and possess excellent analytical and communication skills. Flexible work arrangements and competitive compensation are offered.

Servicios

Flexible working environment

Flexible time off

Career development opportunities

Competitive compensation

Referral bonuses

Formación

• You are tech savvy and proficient with Microsoft Office and Google Apps.
• Demonstrable experience tackling issues proactively.
• Exceptional analytical, reporting, data manipulation, and critical thinking skills.

Responsabilidades

• Educate and empower users to maximize Lighthouse products.
• Respond, investigate, and resolve customer issues via chat or email.
• Prepare supporting material and user manuals.

Conocimientos

Proficient in Microsoft Office

Fluent in English and Spanish

Excellent analytical skills

Excellent written communication skills

Descripción del empleo

A leading technology-driven company in Mexico seeks a Product Support Specialist to empower and assist customers in utilizing their innovative platform. This role involves educating users, resolving issues, and collaborating with teams across regions. Ideal candidates will be tech-savvy, bilingual in English and Spanish, and possess excellent analytical and communication skills. Flexible work arrangements and competitive compensation are offered.